Hyundai bulletin 25-BE-013H
What it saysCertain vehicles with the Connected Car Navigation Cockpit (ccNC) Lite units may exhibit connection issues with Bluetooth and wireless phone projection. NHTSA’s full summary ↓
Hyundai filed this with NHTSA as a service bulletin dated Jun 14, 2025, received Jun 18, 2025, about the electrical system — 1 document under this number: 25-BE-013H TSB. It names 5 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Certain vehicles with the Connected Car Navigation Cockpit (ccNC) Lite units may exhibit connection issues with Bluetooth and wireless phone projection. The vehicle's name may also not appear when trying to connect via Bluetooth. This condition may be caused by an internal fault inside the ccNC unit. Follow the procedures in this TSB to replace the ccNC unit in affected vehicles.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 25-BE-013H TSB | Service bulletin | Jun 14, 2025 | 11019622 | PDF, 1,552 KB |
What the document itself lists
The manufacturer titles it “CONNECTED CAR NAVIGATION COCKPIT (CCNC) LITE”.
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 96560-BE030FLT | — | — | |
| 96560-N9660FLT | Tucson (NX4A) | — | eBay Motors → |
| 96560-R6240FLT | Santa Fe Hybrid | — | eBay Motors → |
| 96560-L1JG0FLT | Sonata Hybrid | — | eBay Motors → |
Read by machine from the document NHTSA serves (9 pages), read Sep 30, 2026. A part number is shown only where it matches Hyundai’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 799 complaints with NHTSA since 2015. 243 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2025 Hyundai Tucson, the 15 owners who gave an odometer reading for Electrical System reported it at a median of 5,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
While driving the instrument panel, headlights and infotainment screen all went black. Has happened multiple times but difficult to replicate. Vehicles head lights turned off while driving in the early morning (dark) but turned back on within a second or two. No warnings, no lights, no errors
2024 Hyundai Kona · Electrical System · filed with NHTSA Aug 28, 2025 · ODI 11683772
The vehicle experienced a total electrical failure while driving. Dealer diagnosed the issue as a loose fuse box connector/power distribution connector. The vehicle and repaired component should be available for inspection through the Hyundai dealer service department.
2025 Hyundai Kona · Electrical System · filed with NHTSA May 6, 2026 · ODI 11736013
I purchased the Vehicle from Ourisman Hyundai of Bowie, Inc. (Bowie, Maryland) on (the “Date of Purchase”). Within a few months of the Date of Purchase, I began having issues with the digital dashboard and heads up display.
2024 Hyundai Santa Fe · Electrical System · filed with NHTSA Aug 28, 2025 · ODI 11683707
In depth: 2025 Hyundai Tucson electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group80 other manufacturer communications filed against these Hyundai models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Hyundai list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| P38 | Service bulletin | Oct 29, 2026 | Certain Tucson (NX4, NX4A), Tucson Hybrid (NX4 HEV), and Tucson Plug-in Hybrid (NX4 PHEV) vehicles may be eligible for the installation of t… |
| 26-GI-003H | Service bulletin | Oct 27, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and So… |
| Z09 | Warranty extension | Sep 26, 2026 | Certain Santa Fe Hybrid (TM HEV) and Santa Fe Plug-In Hybrid (TM PHEV) vehicles may have an inoperable horn that may be caused by foreign su… |
| 26-EM-014H | Service bulletin | Sep 16, 2026 | Some Tucson (TL) vehicles equipped with a 2.0L engine may exhibit a continued DTC P132600 after an ECM logic update has been performed per T… |
| 9C5 | Service campaign | Sep 9, 2026 | Certain Kona Electric (OS EV) and Ioniq Electric (AE EV) vehicles are eligible for a Battery Management System (BMS) software update. This u… |
| 26-BE-026H | Service bulletin | Aug 22, 2026 | Some Santa Fe (MX5A) and Santa Fe Hybrid (MX5A HEV) vehicles may exhibit a 12-volt battery drain due to the passive entry feature of the Dig… |
| 26-BE-025H | Service bulletin | Aug 21, 2026 | Some Tucson (NX4, NX4A, NX4M), Tucson Hybrid (NX4 HEV), and Tucson Plug-In Hybrid (NX4 PHEV) vehicles may exhibit a 12-volt battery drain du… |
| LA29 / LA30 | Warranty extension | Jul 14, 2026 | Certain 2024-2026MY Sonata (DN8) and 2024-2026MY Sonata Hybrid (DN8 HEV) vehicles may exhibit intermittent battery discharge condition due t… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Hyundai, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Hyundai 25-BE-013H a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 25-BE-013H repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Hyundai warranty extension on file lists the ones Hyundai has filed.
Which vehicles does 25-BE-013H cover?
The manufacturer filed it against 5 model years: 2025 Hyundai Kona, 2024 Hyundai Kona, 2024 Hyundai Santa Fe, 2024 Hyundai Sonata, 2025 Hyundai Tucson. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 26 Jul 2023 – 22 Jul 2024; built 28 Dec 2023 – 27 Sep 2024; built 6 Mar 2024 – 4 Oct 2024 — the build date is on the certification label in the driver’s door jamb.