Genesis service campaign 913G
What it saysSome vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions. NHTSA’s full summary ↓
Genesis filed this with NHTSA as a service campaign dated Apr 10, 2026, received Mar 5, 2025, about the electrical system — 5 documents under this number: 26-01-035G DCS, 26-01-035G TSB, 25-01-018G-1 TSB, 25-01-011H EM and 1 more. It names 13 model years (2023–2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions. This may be due to an occasional disconnection on Verizon's communication network. Technical Service Bulletin (TSB) 26-01-035G provides instructions to verify Connected Car Data Communication Unit (DCU) network connection and if needed, reset the DCU in Dealer Mode to resolve the connection.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 26-01-035G DCS | Service campaign | Apr 10, 2026 | 11031317 | PDF, 64 KB |
| 26-01-035G TSB | Service campaign | Apr 10, 2026 | 11031316 | PDF, 884 KB |
| 25-01-018G-1 TSB | Service campaign | May 8, 2025 | 11018580 | not found |
| 25-01-011H EM | Service campaign | Mar 13, 2025 | 11015619 | PDF, 104 KB |
| 25-01-018G TSB | Service campaign | Feb 28, 2025 | 11014929 | PDF, 639 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 13 model years this bulletin names have filed 159 complaints with NHTSA since 2015. 70 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
2026 Genesis G70 2.5T RWD. The navigation system is completely gone. There is absolutely no way to get the maps or even the navigation settings menu up. On every startup, you can see a part of the screen which shows it tries to load navigation, but fails every time. There are a few critical safety issues with this.
2026 Genesis G80 · Electrical System · filed with NHTSA Sep 4, 2026 · ODI 11762164
On December 1, 2025 the car gave a series of messages on the screen indicating that there was an issue with the electrical system. I was within a mile of home and so drove home because it was operating normally at first. Driving home the car went into a limp mode and could only go very slowly 15-20 mph probably).
2024 Genesis GV60 · Electrical System · filed with NHTSA Mar 6, 2026 · ODI 11722478
The vehicle intermittently and unexpectedly shifts itself from Drive (D) into Park (P) while completely stopped in active traffic. When traffic moves and the accelerator is pressed, the engine revs safely in place, but the vehicle does not move because it has uncommandedly entered Park.
2026 Genesis GV70 · Electrical System · filed with NHTSA Aug 24, 2026 · ODI 11758979
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group59 other manufacturer communications filed against these Genesis models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Genesis list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| L22G | Warranty extension | Oct 28, 2026 | Certain GV80 (JX1) and G80 (RG3) vehicles equipped with a ccIC 27 head unit may not display the navigation map on the instrument cluster due… |
| 26-GI-003G | Service bulletin | Oct 26, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and So… |
| 26-EV-008G | Service bulletin | Oct 21, 2026 | Some G80 Electrified (RG3 EV), GV60 (JW1 EV), and GV70 Electrified (JK1A EV) vehicles may exhibit a vibration noise coming from the battery… |
| 26-BE-028G | Service bulletin | Oct 21, 2026 | Some GV80 (JX1) vehicles may experience 12-volt battery discharge due to the Digital Key 2 Premium passive entry feature repeatedly waking u… |
| 922G | Service campaign | Oct 10, 2026 | Certain GV60 (JW1 EV) and G90 (RS4) vehicles may exhibit an inability to perform Over the Air (OTA) software updates due to an internal logi… |
| L14G | Service bulletin | Oct 2, 2026 | Certain GV60 (JW1 EV) vehicles may display a false warning light with Diagnostic Trouble Codes (DTC) U151A8C and/or U151B8C when vehicle is… |
| L10G | Warranty extension | Sep 25, 2026 | Certain GV60 (JW1 EV) vehicles may display a warning message and store DTC C137496 due to an internal software logic error affecting the fro… |
| L21G | Warranty extension | Aug 3, 2026 | Certain GV70 (JK1) vehicles may experience an intermittent A/C inoperative condition when the engine is started after the air conditioner ha… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Genesis, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Genesis 913G a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 913G repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 913G cover?
The manufacturer filed it against 13 model years: 2026 Genesis G80, 2025 Genesis G80, 2026 Genesis G90, 2025 Genesis G90, 2024 Genesis G90, 2023 Genesis G90 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.