Genesis bulletin 25-BE-003G
What it saysGenesis Motor America has noted that several vehicles were impacted by a telecommunications outage that occurred on Sunday, February 9th , resulting in the potential loss of connectivity or interruptions when attempting… NHTSA’s full summary ↓
Genesis filed this with NHTSA as a service bulletin dated Feb 22, 2025, received Feb 17, 2025, about the electrical system — 2 documents under this number: 25-BE-003G DN, 25-BE-003G TSB. It names 8 model years (2023–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationGenesis Motor America has noted that several vehicles were impacted by a telecommunications outage that occurred on Sunday, February 9th , resulting in the potential loss of connectivity or interruptions when attempting to use Connected Car Services functions. Voice Recognition, Sports Media, and Weather will not be available. Retailer stock and retailed vehicles are both affected. If a guest calls in and vehicle is experiencing issues related to Connected Car Services, please have them come into the retailer to assist with resetting the Connected Car Services Data Communication Unit (DCU) and utilize TSB 25-BE-003G posted on Genesis Tech Info.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 25-BE-003G DN | Service bulletin | Feb 22, 2025 | 11014446 | PDF, 135 KB |
| 25-BE-003G TSB | Service bulletin | Feb 14, 2025 | 11014290 | PDF, 525 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 110 complaints with NHTSA since 2015. 55 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On December 1, 2025 the car gave a series of messages on the screen indicating that there was an issue with the electrical system. I was within a mile of home and so drove home because it was operating normally at first. Driving home the car went into a limp mode and could only go very slowly 15-20 mph probably).
2024 Genesis GV60 · Electrical System · filed with NHTSA Mar 6, 2026 · ODI 11722478
The 12 volt battery on the EV car has gone dead twice since I took delivery on the new car in January 2025. When that happens the car is completely dead and must be manually accessed to open the hood and jump start the car. The first time the car would function once jump started.
2025 Genesis GV60 · Electrical System · filed with NHTSA Apr 25, 2025 · ODI 11656777
Sometimes after starting the car the instrument panels remain black and will not display properly for several minutes or unless the car is shutdown for a long period of time and restarted. Additionally, Genesis uses a fingerprint scan to verify who is driving the vehicle.
2023 Genesis GV60 · Electrical System · filed with NHTSA Nov 15, 2024 · ODI 11625625
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group46 other manufacturer communications filed against these Genesis models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Genesis list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 922G | Service campaign | Oct 10, 2026 | Certain GV60 (JW1 EV) and G90 (RS4) vehicles may exhibit an inability to perform Over the Air (OTA) software updates due to an internal logi… |
| L15G | Warranty extension | Oct 2, 2026 | Certain GV70 Electrified (JK1A EV) and G80 Electrified (RG3 EV) vehicles may display a false warning light with Diagnostic Trouble Codes… |
| L14G | Service bulletin | Oct 2, 2026 | Certain GV60 (JW1 EV) vehicles may display a false warning light with Diagnostic Trouble Codes (DTC) U151A8C and/or U151B8C when vehicle is… |
| L10G | Warranty extension | Sep 25, 2026 | Certain GV60 (JW1 EV) vehicles may display a warning message and store DTC C137496 due to an internal software logic error affecting the fro… |
| L05G | Service campaign | Jun 17, 2026 | Certain G80 (RG3) and GV80 (JX1) vehicles may exhibit battery drain due to the Central Control Panel (CCP) not entering sleep mode. This occ… |
| 26-GI-002G | Service bulletin | May 27, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 1st Navigation Map and So… |
| 917G | Service campaign | May 19, 2026 | Certain GV80 Coupe (JX1) vehicles may have Integrated Electronic Booster (IEB) modules with incorrectly configured On Board Diagnostic II… |
| 913G | Service campaign | Apr 10, 2026 | Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions. This may be… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Genesis, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Genesis 25-BE-003G a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 25-BE-003G repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Hyundai warranty extension on file lists the ones Hyundai has filed.
Which vehicles does 25-BE-003G cover?
The manufacturer filed it against 8 model years: 2025 Genesis G80, 2025 Genesis G90, 2024 Genesis G90, 2023 Genesis G90, 2025 Genesis GV60, 2024 Genesis GV60 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.