Genesis bulletin 23-BE-012G
What it saysOn certain 17-19MY G90 (HI) vehicles, the DIS2.0 head units may experience any of the following symptom(s): (1) Battery Drain, (2) Genesis Connected Services (GCS) Activation Issues, (3) Genesis Connected Services… NHTSA’s full summary ↓
Genesis filed this with NHTSA as a service bulletin dated Aug 7, 2023, received Sep 5, 2023, about the electrical system. It names 3 model years (2017–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationOn certain 17-19MY G90 (HI) vehicles, the DIS2.0 head units may experience any of the following symptom(s): (1) Battery Drain, (2) Genesis Connected Services (GCS) Activation Issues, (3) Genesis Connected Services Remote Service Failures, (4) Genesis Connected Services Point of Interest Failures. Follow the instructions in this TSB to update the AVN.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-BE-012G | Service bulletin | Aug 7, 2023 | 10241802 | PDF, 427 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 96560-D2560 | TSB #: 23-BE-012G Page 2 of | — | eBay Motors → |
Read by machine from the document NHTSA serves (5 pages), read Sep 30, 2026. A part number is shown only where it matches Genesis’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the software for the 2019 G90 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 48 complaints with NHTSA since 2015. 14 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2017 Genesis G90. The contact stated that while the vehicle was stationary, the contact became aware of smoke coming from the driver’s side of the engine. While stopped at a red light, the vehicle was smoking with an oil-burning odor. Additionally, the contact stated that the air bag module light was illuminated.
2017 Genesis G90 · Electrical System · filed with NHTSA Sep 22, 2026 · ODI 11766123
vehicle went dead. replaced the battery. Started after replacement but went dead a few days later. Towed to dublin CA genesis. Diagnosed as water corrosion to wiring harness. vehicle has less than 22000 miles, other than car washes and normal winter driving in CA. Genesis does have a recall for water intrusion NHTSA ID# 24v107000.
2018 Genesis G90 · Electrical System · filed with NHTSA Jul 22, 2024 · ODI 11603743
The contact owns a 2019 Genesis G90. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2019 Genesis G90 · Electrical System · filed with NHTSA Apr 17, 2024 · ODI 11583617
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group15 other manufacturer communications filed against the Genesis G90 under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Genesis list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26-GI-003G | Service bulletin | Oct 26, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and So… |
| 922G | Service campaign | Oct 10, 2026 | Certain GV60 (JW1 EV) and G90 (RS4) vehicles may exhibit an inability to perform Over the Air (OTA) software updates due to an internal logi… |
| 26-GI-002G | Service bulletin | May 27, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 1st Navigation Map and So… |
| 913G | Service campaign | Apr 10, 2026 | Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services (CCS) functions. This may be… |
| 25-BE-020G | Service bulletin | Sep 30, 2025 | This bulletin provides information related to the changes introduced in the 2025 1st Navigation Map and Software Update. The changes may var… |
| 25-BE-002G | Service bulletin | May 16, 2025 | This bulletin provides information related to the changes introduced in the 2024 2nd Navigation Map and Software Update. The changes may var… |
| 9C1 | Service campaign | May 8, 2025 | Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Bluelink Service functions. This may be due to an i… |
| 915G | Service campaign | May 8, 2025 | Some vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services functions. This may be due t… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Genesis, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Genesis 23-BE-012G a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-BE-012G repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Hyundai warranty extension on file lists the ones Hyundai has filed.
Which vehicles does 23-BE-012G cover?
The manufacturer filed it against 3 model years: 2019 Genesis G90, 2018 Genesis G90, 2017 Genesis G90. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.