Ford bulletin TSB 25-2427
What it saysSome of the vehicles listed in the Model statement above may exhibit an inoperative Blue Cruise and Lane Keeping system with diagnostic trouble code (DTC) U3000:49 with a status byte of 8F stored in the camera… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Sep 10, 2025, received Sep 18, 2025, about the lane departure. It names 5 model years (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome of the vehicles listed in the Model statement above may exhibit an inoperative Blue Cruise and Lane Keeping system with diagnostic trouble code (DTC) U3000:49 with a status byte of 8F stored in the camera module-rear (CMR). This may be due to the CMR software level. NOTE: The driver status monitor camera module may also be called camera module-rear.
Trouble codes it names: U3000
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 25-2427 | Service bulletin | Sep 10, 2025 | 11023196 | PDF, 113 KB |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| LJ8Z-3G590-G | Driver Status Monitor Camera | — | eBay Motors → |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 252427A | 2021-2025 Mustang Mach-E: Retrieve DTCs And Replace The DSMC Module, Includes Time… | 0.5 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the assist for the 2025 Mustang Mach-E →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 683 complaints with NHTSA since 2015. 264 of them name Forward Collision Avoidance — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On 5/14/2025 at aprox 5:35pm I was completely stopped in traffic when all of a sudden my car started to accelerate without me pressing on the accelerator. I pressed the brake pedal, however the car continued to move forward, by this time the brake pedal was pressed to the floor and the car was continuing to more forward.
2024 Ford Mustang Mach-E · Forward Collision Avoidance · filed with NHTSA May 15, 2025 · ODI 11661262
While driving on thruway, it began to snow.. One. by one the safety sensors reported failure due to being blocked. Even basic criosese control stopped working. As conditions cleared none of the sensors recovered. I pulled off at an exit to clear any remaining snow that may have been blocking the sensors.
2021 Ford Mustang Mach-E · Lane Departure · filed with NHTSA Dec 20, 2021 · ODI 11444409
I am randomly receiving the errors: "Front Camera Fault" "Pre-Collision Assist Not Available" Also, my cruise control no longer works while this error is active. Error will clear itself after a few minutes, but will still pop up from time to time
2022 Ford Mustang Mach-E · Forward Collision Avoidance · filed with NHTSA Jan 13, 2023 · ODI 11501612
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the lane departure
Source: same model, same component group5 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (lane departure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 54668 | Service bulletin | Mar 17, 2026 | Some 2021-2023 Mach-E and 2022-2024 F-150 vehicles may have customers or dealerships that wish to activate new BlueCruise features… |
| TSB 25-2512 | Service bulletin | Oct 24, 2025 | This article supersedes TSB 25-2104 to update the labor times associated with the Service Procedure. Some of the vehicles listed in the Mode… |
| SSM 54065 | Service bulletin | Jul 21, 2025 | Some 2022-2024 Mustang Mach-E vehicles may exhibit an inoperative BlueCruise and lane centering with diagnostic trouble code (DTC) U3000:49… |
| SCCM-25.DC | Over-the-air update | Jun 9, 2025 | Quality improvements include: -Ensures the lane change assist turn signal flashes until the change maneuver is complete |
| TSB 24-2251 | Service bulletin | Aug 22, 2024 | This article supersedes TSB 24-2087 to update the vehicle lines, model years affected, action and service procedure. Some 2021-2024 Mustang… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 25-2427 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 25-2427 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 25-2427 cover?
The manufacturer filed it against 5 model years: 2025 Ford Mustang Mach-E, 2024 Ford Mustang Mach-E, 2023 Ford Mustang Mach-E, 2022 Ford Mustang Mach-E, 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.