Ford bulletin 25P28
Ford filed this with NHTSA as a manufacturer communication dated Sep 17, 2025, received Oct 3, 2025, about the unknown or other. It names 13 model years (2017–2024). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCertain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns
Document filed under this number
| Document | Kind | Dated | NHTSA id |
|---|---|---|---|
| 25P28 | Other | Sep 17, 2025 | 11023858 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford 25P28 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 25P28 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 25P28 cover?
The manufacturer filed it against 13 model years: 2019 Ford EcoSport, 2022 Ford Explorer, 2021 Ford Explorer, 2020 Ford Explorer, 2024 Ford F-150, 2023 Ford F-150 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.