GM service campaign N232414840-02
What it saysOn certain vehicles equipped with Integrated Trailer Brake (RPO JL1), if the trailer battery is charged to a higher voltage than the vehicle battery, it may cause the voltage to feed back into the vehicle battery… NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated Aug 9, 2024, about the service brakes. It names 4 model years across Chevrolet and GMC (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program. On certain vehicles equipped with Integrated Trailer Brake (RPO JL1), if the trailer battery is charged to a higher voltage than the vehicle battery, it may cause the voltage to feed back into the vehicle battery and create a false short to ground. This false short to ground will trigger trailer braking to be disabled with customer notification. Dealers are to replace the Trailer Brake Power Module (TBPM).
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N232414840-02 | Service campaign | Aug 9, 2024 | 11006211 | PDF, 157 KB |
What the document itself lists
The manufacturer titles it “REVISION: N232414840-02 – Customer Satisfaction Program”.
Part the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 85073615 | JL1, Trailer Brake Power Module | — |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 9107592 | Customer Reimbursement Approved ZFAT * - For USA and Canada dealers only N/A - For… | 0.2 hrs |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
GMC 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 356 complaints with NHTSA since 2015. 78 of them name Service Brakes — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
New Silverado 2500 HD LT and new Keystone Cougar 30BHS. My new truck is experiencing random trailer break controller disconnection while towing. This happened yesterday on the first trip bringing it home from the RV Dealership to my house. The trip was 68 miles total. It happened often and without a pattern.
2024 Chevrolet Silverado 2500HD · Service Brakes · filed with NHTSA Sep 28, 2023 · ODI 11547098
Breaks and/or drive train. It is available for inspection. 1) Breaks sink causing slowed break time and decreased breaking ability. If the breaks are "pumped", more often than not, they will come back up to full pedal. However, in an emergency breaking situation, there is not time to "pump" the breaks.
2024 GMC Sierra 3500HD · Service Brakes · filed with NHTSA Dec 14, 2024 · ODI 11630713
I purchased a 2024 GMC 2500 HD truck to pull a 2021 8,000 lb gvw camping trailer that is equipped with electric trailer brakes. My trailer has functioned perfectly related to the trailer brakes with my previous vehicle (2011 Toyota Tundra).
2024 GMC Sierra 2500HD · Service Brakes · filed with NHTSA Jun 13, 2024 · ODI 11594209
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the service brakes
Source: same model, same component group13 other manufacturer communications filed against these GM models under the same component group (service brakes), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-048 | Service bulletin | Feb 6, 2025 | This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engine… |
| PIT5828D | Service bulletin | Jan 9, 2025 | This Preliminary Information communication provides information to the technician about customers that may request the factory Integrated Tr… |
| 23-NA-149 | Service bulletin | Oct 26, 2024 | This technical bulletin provides a procedure to correct the condition of Trailer Brake Disabled and/or DTC C1114 Stored During Pulling a Tra… |
| PIT6212B | Service bulletin | Oct 25, 2024 | This Preliminary information communicates an issue with the Hydrastar Electric Over Hydraulic trailer brake system causing a voltage spike i… |
| 22-NA-092 | Service bulletin | Oct 22, 2024 | This informational bulletin provides an optional repair using a different set of brakes that may correct the customers concern of Early Brak… |
| PIT5282G | Service bulletin | Sep 13, 2024 | This Preliminary Information communication provides information to the technician that a customer may request the factory Integrated Trailer… |
| PIT6212A | Service bulletin | Sep 11, 2024 | This Preliminary information communicates an issue with the Hydrastar Electric Over Hydraulic trailer brake system causing a voltage spike i… |
| N232414840-01 | Service campaign | Aug 1, 2024 | Customer Satisfaction Program. On certain vehicles equipped with Integrated Trailer Brake (RPO JL1), if the trailer battery is charged to a… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N232414840-02 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N232414840-02 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N232414840-02 cover?
The manufacturer filed it against 4 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Silverado 2500HD, 2024 Chevrolet Silverado 3500HD, 2024 GMC Sierra 2500HD, 2024 GMC Sierra 3500HD. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.