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Owner complaints · Service Brakes

2017 Chrysler Pacifica brake problems

90 of the 1,601 complaints owners filed with NHTSA about the 2017 Chrysler Pacifica name the brakes (NHTSA’s “Service Brakes” heading — the hydraulic brakes, ABS and brake assist). Filed under the same heading: 1 recall. Every figure below is a document in a federal file, linked; none is a failure rate, and none is a verdict on any one car.

90 complaints 6% of this model year’s 13 reports a crash typically at 16k miles

What owners filed about the brakes

Source: NHTSA complaint database
90complaints name the brakes

13 of the 90 reports a crash · 0 a fire · 6 injuries. Self-reported, unverified.

Filed per year: 2016: 1 · 2017: 10 · 2018: 22 · 2019: 17 · 2020: 6 · 2021: 6 · 2022: 1 · 2023: 10 · 2024: 6 · 2025: 7 · 2026: 4

16kmiles, typically

Half of the 52 owners who gave an odometer reading reported the brake problem between 8,000 and 50,000 miles. A median of reports, not the life of a part.

6%of this model year’s complaints

1,601 complaints in all about the 2017 Chrysler Pacifica, 4 filed in 2026. The whole picture, every system →

Counts are owner reports to NHTSA, not verified defects, and scale with how many of these were sold; nothing here is a rate. NHTSA groups complaints coarsely, so “Service Brakes” means the same area of the vehicle, not one fault.

Across model years: Chrysler Pacifica brake problems, every year on file →

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In owners’ own words

Source: NHTSA complaint database

Filed with NHTSA by the people who own these cars, about the brakes. Quoted as written, with anything identifying removed; unverified reports — what was said, not a finding that it was true.

The brakes on my vehicle randomly go out. Sometimes the brakes go out long enough the entire car starts screaming at you to break because you get too close to the vehicle in front of you. It's unpredictable. The car has always been in motion when this happens
Service Brakes Dec 16, 2018 NHTSA owner report
When backing up in a new poorly lighted parking deck, the safety braking system and back up camera with associated warning beeps did not engage. The resulting crash damaged the bumper, rear liftgate, rear window, and me
Service Brakes at 8,500 miles Jan 16, 2018 NHTSA owner report
While driving 60mph on I-55 on dec 26, 2017 with my sick newborn baby in the van my 4 month old 2017 Pacifica stalled on me in the center lane of the highway. I was not able to press the brakes nor steer the car.
Service Brakes at 7,000 miles Jan 1, 2018 NHTSA owner report
Vehicle shuts off while driving and cannot be restarted until it comes to a complete stop. Vehicle has stopped running while slowing down for a light, it has stopped after getting off expressway and while driving through a parking lot. In the last two months it has stalled at least 10 times
Service Brakes at 16,541 miles Dec 28, 2017 NHTSA owner report
Pacifica stalling recall I AM writing this email to inform you of an issue we have had with our brand new 2017 Chrysler Pacifica touring. Leaving our in-laws the other day, which mind you is directly across the street, we got to the end of the driveway to stop and look both ways ;) and the auto shut off engaged.
Service Brakes at 1,200 miles Dec 28, 2017 NHTSA owner report

What is on file about the brakes

Source: NHTSA recalls, investigations and manufacturer communications

Recall filed under this heading

Trouble codes named on this system

P258B P000B

Codes a bulletin or an owner’s complaint about the 2017 Chrysler Pacifica names on this model year; a code with a record of its own links it.

Other systems with a record on the 2017 Chrysler Pacifica

Source: the same files
From here

Common questions

Source: NHTSA complaint database, recalls and manufacturer communications

Are brake problems common on the 2017 Chrysler Pacifica?

They are documented: NHTSA holds 90 owner complaints naming the brakes on this model year (6% of everything owners filed about it), and 1 recall is filed under the same heading. Whether it is a problem on one particular car is a diagnosis, not a count, and a count says nothing about how many were sold.

Is there a recall for the brakes on the 2017 Chrysler Pacifica?

Yes — one campaign is filed under this heading: 17V342000. A recall is matched by VIN; check yours at nhtsa.gov/recalls.

When do brake problems show up on the 2017 Chrysler Pacifica?

Owners who gave an odometer reading reported it at a median of 16,000 miles; half of them between 8,000 and 50,000. That is when reports cluster, not the life of a part.

What does NHTSA's "Service Brakes" heading cover?

The hydraulic brakes, ABS and brake assist. Owners choose the heading when they file, so it says which area of the vehicle the complaint is about, not which part failed.