Volkswagen service campaign 57J9
What it saysThe affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. NHTSA’s full summary ↓
Volkswagen filed this with NHTSA as a service campaign dated Sep 4, 2025, received Oct 9, 2024, about the structure — 3 documents under this number: 57J9_Parts_Memo, DC_e-mail_57J9_VER2, DC_e-mail_57J9. It names 4 model years (2021–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThe affected vehicles may have been built with door handles that do not meet the factory specifications for protection against water ingress. Water ingress into the printed circuit board can lead to malfunctions causing an “open command” to the door lock. An open door on a moving vehicle puts occupants at risk of injury and can cause damage to objects and people who may be outside of the vehicle.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 57J9_Parts_Memo | Other | Sep 4, 2025 | 11023829 | |
| DC_e-mail_57J9_VER2 | Service campaign | Sep 20, 2024 | 11008840 | |
| DC_e-mail_57J9 | Service campaign | Sep 6, 2024 | 11008841 |
What the document itself lists
The manufacturer titles it “57J9 Parts Ordering update”.
Parts the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 11K-867-919-E | — | — |
| 11K-867-920-E | — | — |
| 11K-867-920-D | — | — |
| 11K-867-919-D | — | — |
Read by machine from the document NHTSA serves (1 page), read Sep 30, 2026. A part number is shown only where it matches Volkswagen’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 996 complaints with NHTSA since 2015. 120 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue.
2023 Volkswagen ID.4 · Structure · filed with NHTSA Mar 2, 2023 · ODI 11509947
Since the door handle recall. The door handles on the front driver and passenger side have dead spots which make it harder and annoying to open the door. Volkswagens has even admitted to these dead spots
2024 Volkswagen ID.4 · Structure · filed with NHTSA Jun 29, 2025 · ODI 11670097
In depth: 2023 Volkswagen ID.4 body and structure problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group12 other manufacturer communications filed against the Volkswagen ID.4 under the same component group (structure), newest first. The eight newest are listed; the rest are on the Volkswagen list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SM 23-2026 | Other | May 8, 2026 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
| TT 57-22-01 | Service bulletin | Aug 21, 2025 | Rotary latch operation. |
| SM 32-2025 | Other | Jun 12, 2025 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| SM 31-2025 | Other | Jun 11, 2025 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| SM 03-2025 VWGoA | Other | Mar 6, 2025 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
| V0019012040590_14 | Service bulletin | Feb 5, 2025 | Water migration under the RAPGARD® protection when vehicle arrives at dealership. |
| SM 01-2025 VWGoA | Other | Jan 7, 2025 | This special notice is to inform dealers to return the parts listed if it meets the criteria provided. |
| SM 08-2024 | Other | Jul 23, 2024 | This special notice is to inform dealers to return the parts listed and only order the successor parts going forward. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volkswagen, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volkswagen 57J9 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 57J9 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 57J9 cover?
The manufacturer filed it against 4 model years: 2024 Volkswagen ID.4, 2023 Volkswagen ID.4, 2022 Volkswagen ID.4, 2021 Volkswagen ID.4. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.