Tesla bulletin SB2310003
What it saysOn some Model Y vehicles, water may have leaked inside the rear trunk area through the liftgate assembly. NHTSA’s full summary ↓
Tesla filed this with NHTSA as a service bulletin dated Nov 22, 2023, received Dec 26, 2023, about the structure. It names 4 model years (2020–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationOn some Model Y vehicles, water may have leaked inside the rear trunk area through the liftgate assembly.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SB2310003 | Service bulletin | Nov 22, 2023 | 10247838 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 3,449 complaints with NHTSA since 2015.
I was in a parking garage next to my work and was parking between two cars, I was coming to a complete stop when my car suddenly accelerated and hit the pillar on the left side. It was only a few seconds and I applied the brakes and put the car on park. This is a brand new car with less than 500 miles on it.
2020 Tesla Model Y · Structure · filed with NHTSA Dec 28, 2020 · ODI 11385350
The rear body panel in front of the rear wheels have paint issue being hit by debris coming from the front tires
2021 Tesla Model Y · Structure · filed with NHTSA Mar 9, 2021 · ODI 11399955
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group11 other manufacturer communications filed against the Tesla Model Y under the same component group (structure), newest first. The eight newest are listed; the rest are on the Tesla list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SB-25-11-007 | Service bulletin | Jun 12, 2026 | On certain Model Y vehicles, a gap between the liftgate and the spoiler outer panel may produce a whistling sound if the vehicle is driven a… |
| SB-26-11-001 | Service bulletin | Feb 12, 2026 | On some Model Y Standard vehicles, the gap between the front door glass run seals and the moving glass might not meet Tesla specifications… |
| SB-24-11-006 | Service bulletin | Oct 25, 2024 | On certain Model Y vehicles, the LH and/or RH rear primary body seals might cause wind noise in the cabin. |
| SB-24-10-005 | Service bulletin | Apr 16, 2024 | Certain Standard Range Model 3 and Model Y vehicles that received the Lithium Iron Phosphate (LFP) HV Battery Retrofit did not receive the 2… |
| SB2217014 | Service bulletin | Mar 12, 2024 | Certain Model Y vehicles that received a tow hitch retrofit in Service may require a replacement LH Body Controller Module. |
| SB2317011R1 | Service bulletin | Feb 2, 2024 | Certain Model Y vehicles may require replacement of the f ront body |
| SB2317007R1 | Service bulletin | Aug 25, 2023 | Certain Model 3 and Model Y vehicles may require replacement of the front body controller module due to a faulty component. |
| SB2320002R6 | Service bulletin | Aug 2, 2023 | Certain Model 3 and Model Y vehicles may need a different Occupant Classification System (OCS) installed in the front passenger seat before… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Tesla, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Tesla SB2310003 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SB2310003 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SB2310003 cover?
The manufacturer filed it against 4 model years: 2023 Tesla Model Y, 2022 Tesla Model Y, 2021 Tesla Model Y, 2020 Tesla Model Y. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.