Ram bulletin 020423
What it saysFront suspension squeaking noise when turning the steering wheel. NHTSA’s full summary ↓
Ram filed this with NHTSA as a service bulletin dated Jul 7, 2023, received Sep 25, 2023, about the back over prevention. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationFront suspension squeaking noise when turning the steering wheel.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 020423 | Service bulletin | Jul 7, 2023 | 10242841 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 208 complaints with NHTSA since 2015.
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle was manufactured from the factory with defective frame/left upper coil spring mount causing the coil spring to move off it's locking perch making the coil spring unsecured to the vehicle frame.
2023 Ram 3500 · Suspension · filed with NHTSA Oct 24, 2024 · ODI 11621660
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group4 other manufacturer communications filed against the Ram 3500 under the same component group (back over prevention), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S2608000030 | Service bulletin | Jul 1, 2026 | Park Assist Unavailable Message Displayed in The Cluster |
| S238A000049 | Service bulletin | Oct 21, 2023 | SXM Lockup (rearview camera function is not affected), Cannot Change Channel or Adjust Volume |
| S238A000041 | Service bulletin | Aug 12, 2023 | The Side Mirror Camera Option Is No Longer Available After FOTA Update To T25.48 |
| S1808000097 | Service bulletin | Aug 9, 2023 | Back Up Camera Inoperative Complaints, Radio Display Blue Or Blank When Placed In Reverse |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ram, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ram 020423 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 020423 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 020423 cover?
The manufacturer filed it against 2 model years: 2023 Ram 3500, 2022 Ram 3500. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.