Mercedes-Benz service campaign NCU - 2024020009
Mercedes-Benz filed this with NHTSA as a service campaign dated Aug 31, 2024, received Aug 30, 2024, about the electrical system. It names 8 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationMercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that certain MY 2023-2024 EQE Sedan, EQS Sedan, and EQS SUV (295, 296, and 297 platform) vehicles may not start. In this case, the fault message “Cannot Start Vehicle See Operator's Manual“ may appear in the instrument cluster. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the battery management system control unit software.
Document filed under this number
| Document | Kind | Dated | NHTSA id |
|---|---|---|---|
| NCU - 2024020009 | Service campaign | Aug 31, 2024 | 11006686 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz Redundant EQE 350; 2023 Mercedes-Benz Redundant EQE 350 4MATIC; 2023 Mercedes-Benz Redundant EQS 450; 2024 Mercedes-Benz Redundant EQS 450.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz NCU - 2024020009 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NCU - 2024020009 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does NCU - 2024020009 cover?
The manufacturer filed it against 8 model years: 2024 Mercedes-Benz EQE, 2023 Mercedes-Benz EQE, 2024 Mercedes-Benz EQS, 2023 Mercedes-Benz EQS, 2024 Mercedes-Benz Redundant EQE 350, 2023 Mercedes-Benz Redundant EQE 350 4MATIC and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.