Mercedes-Benz bulletin LI72.10-P-076701
What it saysFlush door handle needs to be pulled on with increased force in order to open the door manually. NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Aug 9, 2023, received Sep 1, 2023, about the structure. It names 11 model years (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationFlush door handle needs to be pulled on with increased force in order to open the door manually. Turning angle sensor lever is broken. Replace the bearing bracket of the flush door handle.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI72.10-P-076701 | Service bulletin | Aug 9, 2023 | 10241523 | PDF, 114 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2023 Mercedes-Benz Redundant EQE 350 4MATIC; 2023 Mercedes-Benz Redundant EQS 450.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 279 complaints with NHTSA since 2015. 11 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions.
2023 Mercedes-Benz EQS · Latches/Locks/Linkages · filed with NHTSA Jun 30, 2026 · ODI 11747382
Trunk opening and closing without warning. First incident occurred when sunroof was open and wouldn't close. Trunk would randomly open even when the car was parked and locked. Trunk opened when car was off and parked and pinned my 5 year old son between the trunk and our garage door.
2024 Mercedes-Benz EQS · Structure · filed with NHTSA Mar 15, 2026 · ODI 11724493
I would like to report 3 issues. One, happened yesterday, XXX. Driving on , in clear weather, no obstacles, no vehicles around, the vehicle engaged emergency breaking and pulled seatbelts as if there was an imminent crash.
2023 Mercedes-Benz EQS · Structure · filed with NHTSA Aug 31, 2026 · ODI 11760948
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group20 other manufacturer communications filed against these Mercedes-Benz models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI82.62-P-078631 | Service bulletin | Sep 14, 2026 | Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all rem… |
| PSL-NCU Return Parts 9/04 | Other | Sep 5, 2026 | Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be ret… |
| LI72.20-P-075746 | Service bulletin | Aug 24, 2026 | Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. EX… |
| LI72.00-P-080885 | Service bulletin | Aug 14, 2026 | Complaint The Dark Chrome finish on the retractable door handle appears discolored, stained, or faded. The discoloration is typically visibl… |
| PSL-NCU Return Parts 7/3 | Other | Jul 3, 2026 | Dear Mercedes-Benz USA Dealers, The part numbers listed in the chart below should no longer be installed, and any existing stock must be ret… |
| LI72.20-P-080324 | Service bulletin | Apr 24, 2026 | Complaint Trunk lid lock may not unlock when the trunk lid handle (S88/8) is operated The trunk lid can still be opened using the following… |
| LI80.20-P-078308 | Service bulletin | Mar 23, 2026 | Complaint Depending on the identified problem (items 1-4), please implement the corresponding Remedy below (items 1-4): 1. KeylessGo sensor… |
| LI82.20-P-073523 | Service bulletin | Mar 11, 2025 | Complaint The overhead control panel can have various complaints, e.g.: • Failure of overhead control panel lighting • Failure of sliding su… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI72.10-P-076701 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI72.10-P-076701 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI72.10-P-076701 cover?
The manufacturer filed it against 11 model years: 2024 Mercedes-Benz EQE, 2023 Mercedes-Benz EQE, 2024 Mercedes-Benz EQS, 2023 Mercedes-Benz EQS, 2022 Mercedes-Benz EQS, 2024 Mercedes-Benz S-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.