Mercedes-Benz bulletin LI27.60-P-076554
What it saysComplaint Harsh 1‑2, 2‑3, and/or 3‑4 shift Jerky shifting Jolting when accelerating from stop Cause Insufficient software application causing elevated K81/K27/B05 fill time adaptations and elevated torque adaptations… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Aug 26, 2026, received Sep 12, 2024, about the power train — 5 documents under this number. It names 17 model years (2016–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint • Harsh 1‑2, 2‑3, and/or 3‑4 shift • Jerky shifting • Jolting when accelerating from stop Cause Insufficient software application causing elevated K81/K27/B05 fill time adaptations and elevated torque adaptations for concerning shift. Note: Shift quality in E Performance models can be affected if the HV Battery state of charge (SOC) reaches 25% or below. Remedy Check VGS software level, and follow relevant remedy instructions. (see attachment) AMG 43 models with VGS software levels up to 22A: As of 4/18/2025, an aftersales software improvement has been released. This software has been implemented in production as of model year 2024, however this LI should still be followed if the concern is present. 232 ‑ A0009025699 206 ‑ A0009025599 Please ensure your Xentry machine is up to date with the latest Add Ons and continue with the following steps: Note: ALL steps must be performed to rectify concern 1. Perform software update all control units included in VGS software update. 2. Check transmission oil level and correct, if necessary (transmission oil temperature > 60 °C) 3. Perform Xentry Valve Flushing procedure at least 3x 4. Perform resetting of deceleration values (VGS > Special Procedures > Special procedure > Resetting learned values Deceleration mode) 5. Perform a standstill adaptation, then read out new EEPROM data 6. Perform driving adaptation(s) while adhering to the below parameters for at least 20‑30 miles. Note: There is no menu in Xentry for this procedure. We recommend displaying the torque in the instrument cluster. If all below parameters are met at the time the shift, a driving adaptation will automatically occur. Harsh 1‑2 Perform a driving adaptation of 4‑5 (adapts K81 for the 1‑2 shift) Harsh 2‑3 Perform a driving adaptation of 6‑7 (adapts B05 for the 2‑3 shift) Harsh 3‑4 Perform a driving adaptation of 3‑4 (adapts K27 directly) ‑ See attached PDF for min/max torque, and RPM parameters ‑ Transmission oil temperature > 30°C (>86°F) ‑ Level track (no incline/decline) ‑ Slippery drive program ‑ Display the torque in the instrument cluster ‑ Constant engine torque ‑ Do not shift via paddle AMG 63 models with VGS software levels up to 22A: No aftersales software resolution is planned. Perform above steps and release the vehicle. If the vehicle returns and already had ALL steps in this LI performed on a previous visit, or has software
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI27.60-P-076554 | Service bulletin | Aug 26, 2026 | 11036516 | PDF, 41 KB |
| LI27.60-P-076554 | Service bulletin | May 5, 2026 | 11032361 | PDF, 202 KB |
| LI27.60-P-076554 | Service bulletin | Apr 28, 2025 | 11017593 | PDF, 37 KB |
| LI27.60-P-076554 | Service bulletin | Jan 31, 2025 | 11013297 | PDF, 36 KB |
| LI27.60-P-076554 | Service bulletin | Sep 5, 2024 | 11007732 | PDF, 35 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mercedes-Benz AMG SL63 S E.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 16 model years this bulletin names have filed 932 complaints with NHTSA since 2015. 128 of them name Electrical System, Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My mom and I were in her car brand new Mercedes adaptive cruise was on the car started to act up with all the warning lights again, which shut all safety systems down air back seatbelts, adaptive cruise, Tronics and the engine wall between 18 wheeler and the freeway wall slammed the vehicle into the freeway hall causing about $5000 worth…
2023 Mercedes-Benz SL-Class · Electrical System · filed with NHTSA Jan 21, 2025 · ODI 11637467
The sunroof locked open during a road trip. I am mechanically inclined, so adding lubricant and driving through a low pressure air front caused the sunroof to shut. Had I been in an emergency, not mechanically inclined, or if this happen during inclement weather or to a little old lady this would have been a severe issue causing the…
2016 Mercedes-Benz C-Class · Electrical System · filed with NHTSA Feb 19, 2024 · ODI 11572718
Car stops accelerating and shifts into neutral without warning I nearly got hit from behind. I have consulted several other Mercedes vehicle owners and all had the same issue. Two of the other owners stated that this happened on the interstate and was very lucky they were not involved in a collision. Both vehicles were GLC 300.
2020 Mercedes-Benz C-Class · Electrical System · filed with NHTSA Apr 3, 2026 · ODI 11729030
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group29 other manufacturer communications filed against these Mercedes-Benz models under the same component group (power train), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI27.00-P-073124 | Service bulletin | Sep 26, 2026 | Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic /9G‑TRONIC automatic transmission) and 725.1… |
| LI35.31-P-080353 | Service bulletin | Sep 14, 2026 | Complaint Whining / humming noises (described as foghorn‑like) from the drivetrain in the rear axle area during cornering. (figure 1) On the… |
| LI27.10-P-075869 | Service bulletin | Sep 14, 2026 | Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick te… |
| LI 27.10-P-080851 | Service bulletin | Aug 29, 2026 | Complaint Intermittent shift feel or thud/clunk noise perceived, such as a brief jerk or transmission reaction during certain driving situat… |
| LI27.00-P-075630 | Service bulletin | Aug 5, 2026 | Complaint This document is intended as a pre-case diagnostic reference for transmission related concerns. It will also ensure that if a case… |
| LI27.00-P-080840 | Service bulletin | Aug 4, 2026 | Complaint Mercedes-Benz USA is currently experiencing limited availability of transmission fluid specification ATF 236.17 due to a global su… |
| LI33.30-P-080490 | Service bulletin | Aug 3, 2026 | Complaint Leakage/oil leakage at drive pinion sealing ring (input shaft) (Figures 1-2) Minor leakage/slight seepage at coupling flange nut a… |
| LI35.30-P-058566 | Service bulletin | Jul 14, 2026 | Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI27.60-P-076554 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI27.60-P-076554 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI27.60-P-076554 cover?
The manufacturer filed it against 17 model years: 2026 Mercedes-Benz C-Class, 2025 Mercedes-Benz C-Class, 2024 Mercedes-Benz C-Class, 2023 Mercedes-Benz C-Class, 2022 Mercedes-Benz C-Class, 2021 Mercedes-Benz C-Class and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.