Mazda bulletin SA-009-23e
What it saysSome customers may complain about any of the following: 1. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jun 12, 2023, received Jul 5, 2023, about the latches/locks/linkages. It names 19 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-009-23e | Service bulletin | Jun 12, 2023 | 10238681 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 19 model years this bulletin names have filed 1,264 complaints with NHTSA since 2015. 356 of them name Engine, Exterior Lighting, Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Low Engine Oil Light keeps appearing at seemingly random intervals. I will heat up my vehicle, begin driving, and sometimes after 10 minutes, sometimes after 20 minutes it will come on. I drove 2.5 hours and it did not come on at all. It first started Friday 11/29 and was driven to and from a few places and came on 50% of the time.
2020 Mazda CX-30 · Engine · filed with NHTSA Dec 3, 2024 · ODI 11628495
The engine on my 2022 naturally aspirated Mazda CX5, is making a loud ticking noise when cold started. The vehicle is in pristine condition and is services regularly at the dealer with only 33,000 miles. The ticking noise is a known issue for this make and model, where Mazda has issued a TSB for faulty hydraulic valve lash.
2022 Mazda CX-5 · Engine · filed with NHTSA Dec 23, 2024 · ODI 11632225
My 2023 Mazda 3 started to have a more terrible and annoying rattle after 3000 miles. The engine will resonate and knock when it reaches a certain speed. The slow speed light throttle acceleration rattles. The most annoying thing is the multiple rattles inside, dash, door panels, and roof. It is like a can in the summer.
2023 Mazda Mazda3 · Engine · filed with NHTSA Nov 30, 2024 · ODI 11628034
In depth: 2021 Mazda CX-5 engine problems → · 2024 Mazda CX-90 engine problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the latches/locks/linkages
Source: same model, same component group12 other manufacturer communications filed against these Mazda models under the same component group (latches/locks/linkages), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-017-24a | Service bulletin | Apr 11, 2024 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
| 09-012-24 | Service bulletin | Feb 13, 2024 | Some customers may complain about clicking noise coming from the liftgate latch-and-lock actuator (lock actuator) when driving on bumpy road… |
| 09-006-24 | Service bulletin | Feb 2, 2024 | Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following:… |
| SA-085-23 | Service bulletin | Dec 22, 2023 | Some customers may experience an issue where the hood cannot be opened using the release cable. To open the hood for diagnosis and repairs… |
| 09-031-23a | Service bulletin | Nov 8, 2023 | Some vehicles may exhibit that the power liftgate cannot be opened while stuck in an partially latched or fully opened/closed position, or i… |
| SA-069-23 | Service bulletin | Oct 24, 2023 | At PDI, it may be found that the outer door handle is missing the cover around the key cylinder. |
| 09-036-23 | Service bulletin | Oct 13, 2023 | Some vehicles may exhibit a malfunction that the rear door cannot be opened or is hard to open with the rear outer handle. This is caused by… |
| 09-035-23 | Service bulletin | Oct 9, 2023 | Some customers may complain about clicking noise coming from the liftgate latch-and-lock actuator (lock actuator) when driving on bumpy road… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-009-23e a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-009-23e repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does SA-009-23e cover?
The manufacturer filed it against 19 model years: 2023 Mazda CX-30, 2022 Mazda CX-30, 2021 Mazda CX-30, 2020 Mazda CX-30, 2023 Mazda CX-5, 2022 Mazda CX-5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.