Mazda bulletin 09-022-24b
What it saysSome customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Oct 12, 2024, received Nov 3, 2024, about the structure. It names 9 model years (2020–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentionally in a pocket or a bag. To eliminate this concern, the keyless control specification has been modified. The button press time has been increased from 0.5 seconds to 1 second.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-022-24b | Service bulletin | Oct 12, 2024 | 11009634 | PDF, 200 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| TDYK-67-5S0D | Unit, Start Stop 1 CX | 9 | eBay Motors → |
| GRY7-67-5S0G | Unit, Start Stop 1 CX | 5 | eBay Motors → |
| KJY9-67-5S0D | Unit, Start Stop 1 CX | 5 | eBay Motors → |
| KA01-66-154 | Bolt, Set 2 [R] | — | eBay Motors → |
| 9YA0-11-003A | Bolt 1 [R] for steering wheel | — | eBay Motors → |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2024 CX-5 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 521 complaints with NHTSA since 2015. 2 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The windshield on the 2024 Mazda CX5 produces a clicking rattling noise when driving at new speed. I have taken it to Mazda for inspection and they say the windshield is fine. I have noticed I can get the noise to stop by apply pressure onto the windshield from inside the car. Other people have noticed this issue too.
2024 Mazda CX-5 · Structure · filed with NHTSA Jun 28, 2025 · ODI 11669894
I am reporting a safety concern involving multiple loose windshield header bolts and cowl panel fasteners on my 2022 Mazda CX-9. The issue was discovered on 1/28/26 at approximately 44,000 miles. Several bolts securing the windshield header and cowl panel area were found loose.
2022 Mazda CX-9 · Structure · filed with NHTSA Feb 12, 2026 · ODI 11717618
High pitch noise coming from upper side of vehicle while driving on a freeway with strong side winds (35-40mph wind gusts)
2020 Mazda CX-5 · Structure · filed with NHTSA Feb 22, 2022 · ODI 11453333
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group14 other manufacturer communications filed against these Mazda models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-025-26 | Service bulletin | Aug 18, 2026 | DESCRIPTION Some vehicles may exhibit a rattling or knocking noise from the upper B-pillar trim area. The noise is due to insufficient anti… |
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| SA-021-26 | Service bulletin | Apr 4, 2026 | This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23… |
| SA-019-26 | Service bulletin | Mar 20, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-045/22 12/06/22 and 07/12/22 NOTE: All vehicle… |
| SA-039/25 | Service bulletin | Aug 22, 2025 | Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. T… |
| 09-013-25 | Service bulletin | Mar 13, 2025 | Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on th… |
| 09-046-24 | Service bulletin | Oct 25, 2024 | Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a co… |
| SA-058-24 | Service bulletin | Aug 15, 2024 | Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. T… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-022-24b a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-022-24b repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does 09-022-24b cover?
The manufacturer filed it against 9 model years: 2024 Mazda CX-5, 2023 Mazda CX-5, 2022 Mazda CX-5, 2021 Mazda CX-5, 2020 Mazda CX-5, 2023 Mazda CX-9 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2020-2024 CX-5: built before 1 Dec 2023; 2020-2023 CX-9: built before 31 Mar 2023 — the build date is on the certification label in the driver’s door jamb.