Mazda bulletin 09-014-23a
What it saysSome vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jul 13, 2023, received Aug 3, 2023, about the visibility/wiper. It names 7 model years (2019–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some vehicles may experience white-streak stains appearing on the front door that look like they seeped out from under the outer mirror base. This is caused by water intruding from gaps of the outer mirror body and/or the hinge of the outer mirror, and corrosion occurring on the aluminum die-cast inner base in the outer mirror. Water, including white-salty corrosion, may drip out from gaps under the outer mirror base resulting in white stains on the front door. To eliminate this concern, the front outer mirror inner base has been modified.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-014-23a | Service bulletin | Jul 13, 2023 | 10240385 | PDF, 1,857 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| BCY0-69-1AX | Base-Inner Kit (RH) | 1 | eBay Motors → |
| BCY0-69-1AY | Base-Inner Kit (LH) | 1 | eBay Motors → |
| BCY1-69-1AX | Base-Inner Kit (RH) | 1 | eBay Motors → |
| BCY1-69-1AY | Base-Inner Kit (LH) | 1 | eBay Motors → |
| BCY2-69-1AX | Base-Inner Kit (RH) | 1 | eBay Motors → |
| BCY2-69-1AY | Base-Inner Kit (LH) | 1 | eBay Motors → |
| DFY0-69-1AX | Base-Inner Kit (RH) | 1 | eBay Motors → |
| DFY0-69-1AY | Base-Inner Kit (LH) | 1 | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| XXT4YA | — | 1.1 hrs |
| XXT4YB | — | 1.7 hrs |
| XXT4YC | — | 0.9 hrs |
| XXT4YE | — | 0.8 hrs |
Read by machine from the document NHTSA serves (10 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the rearview mirrors/devices for the 2022 CX-30 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 7 model years this bulletin names have filed 352 complaints with NHTSA since 2015. 14 of them name Visibility/Wiper, Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Door gap between the driver's side door and the driver side rear door is too small. When temperatures exceed 75 degrees f and the car is parked in direct sunlight, the door expands and it will rub onto the rear door b pillar weatherstripping. Door becomes hard to open from the inside when this happens.
2019 Mazda Mazda3 · Structure · filed with NHTSA May 4, 2020 · ODI 11323266
There is a module that should connect to the hatch door to open. That module in no longer available. Without the hatch door opening, in case of side impact and being pushed into something else, there is no way to get out of the car. This poses a serious safety hazard.
2020 Mazda CX-30 · Structure · filed with NHTSA Nov 18, 2025 · ODI 11700042
Yesterday I heard a very light ting sound. I did not think much of it. When I stopped I checked for any windshield damage, I could not locate any. After having the car parked for several hours, to my utter shock I had about a 1' long crack in my windshield.
2021 Mazda CX-30 · Visibility/Wiper · filed with NHTSA Jul 22, 2022 · ODI 11475290
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group7 other manufacturer communications filed against these Mazda models under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-043-26 | Service bulletin | Jul 2, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Mon… |
| SA-025-25 | Service bulletin | May 16, 2025 | Some vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by wo… |
| 15-004-23 | Service bulletin | Dec 18, 2023 | Some vehicles equipped with the Blind Spot Monitoring (BSM) may show the BSM indicator light is on in the outer door mirror, even if there a… |
| SA-079-23 | Service bulletin | Dec 1, 2023 | Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view… |
| SA-039-23a | Service bulletin | Sep 13, 2023 | Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's r… |
| 09-031-20b | Service bulletin | Jul 27, 2023 | Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating o… |
| 09-025-23 | Service bulletin | Jun 23, 2023 | Some customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of lea… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-014-23a a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-014-23a repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does 09-014-23a cover?
The manufacturer filed it against 7 model years: 2022 Mazda CX-30, 2021 Mazda CX-30, 2020 Mazda CX-30, 2022 Mazda Mazda3, 2021 Mazda Mazda3, 2020 Mazda Mazda3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built before 22 Oct 2021 — the build date is on the certification label in the driver’s door jamb.