Mazda bulletin 09-025-23
What it saysSome customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at or around the washer motor (1). NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jun 23, 2023, received Jul 5, 2023, about the visibility/wiper. It names 15 model years (2016–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers may complain that the frequency of replenishing the window washer liquid is higher than expected, or they may complain of leakage at or around the washer motor (1). This is caused by a crack that may occur at the joint section of the washer motor housing due to an inappropriate assembly process. To eliminate this concern, the design of the washer motor has been modified to not have a joint section. This is caused by a crack that may occur at the joint section of the washer motor housing due to an inappropriate assembly process. To eliminate this concern, the design of the washer motor has been modified to not have a joint section.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-025-23 | Service bulletin | Jun 23, 2023 | 10238671 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2016 Mazda MAZDA2; 2017 Mazda MAZDA2; 2018 Mazda MAZDA2; 2019 Mazda MAZDA2; 2020 Mazda MAZDA2; 2021 Mazda MAZDA2.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 269 complaints with NHTSA since 2015. 8 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving home around 35 MPH on a straight road with no cars, no bumps in the asphalt, and no trees, my sunroof suddenly shattered. I took the car to the dealer this morning after researching on the internet and finding results of class action lawsuits from kia and nissan based on the same problem, as well as Mazda forums with…
2016 Mazda CX-3 · Visibility/Wiper · filed with NHTSA Jan 24, 2019
In early November 2022, a stress crack appeared on the left side of the front windshield. The crack was about 20 inches long, about halfway down the windshield, and impaired my view of the road.
2019 Mazda CX-3 · Visibility/Wiper · filed with NHTSA Dec 28, 2022
The contact owns a 2019 Mazda Mazda3. The contact stated that while driving at 60 MPH, a dime sized rock struck the driver's side windshield, leaving a minor chip on the windshield.
2019 Mazda Mazda3 · Visibility/Wiper · filed with NHTSA Apr 9, 2020
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group9 other manufacturer communications filed against these Mazda models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-043-26 | Service bulletin | Jul 2, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Mon… |
| SA-025-25 | Service bulletin | May 16, 2025 | Some vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by wo… |
| 15-004-23 | Service bulletin | Dec 18, 2023 | Some vehicles equipped with the Blind Spot Monitoring (BSM) may show the BSM indicator light is on in the outer door mirror, even if there a… |
| SA-079-23 | Service bulletin | Dec 1, 2023 | Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view… |
| SA-059-23 | Service bulletin | Oct 10, 2023 | When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cau… |
| SA-039-23a | Service bulletin | Sep 13, 2023 | Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's r… |
| 09-031/20a | Service bulletin | Jul 19, 2023 | Be advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL… |
| 00-001-23 | Service bulletin | Jul 19, 2023 | In support of the new Mazda MX-5 and CX-3, Mazda will make available for loan on an “as-needed” basis, a Special Service Tool (SST) to allow… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-025-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-025-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-025-23 cover?
The manufacturer filed it against 15 model years: 2021 Mazda CX-3, 2020 Mazda CX-3, 2019 Mazda CX-3, 2018 Mazda CX-3, 2017 Mazda CX-3, 2016 Mazda CX-3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.