Mazda bulletin 09-031-20b
What it saysSome vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jul 27, 2023, received Aug 4, 2023, about the equipment adaptive/mobility. It names 7 model years (2016–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Mazda bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-031-20b | Service bulletin | Jul 27, 2023 | 10240431 | PDF, 446 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| TA01-76-100 | Parts Set-Noise 1 --- Camera-Back Monitor 1 Mazda3 5-door HB | — | eBay Motors → |
| B62H-67-RC0 | Camera-Back Monitor 1 Mazda3 5-door HB | — | eBay Motors → |
| BHN9-67-RC0A | Camera-Back Monitor 1 Mazda3 5-door HB | — | eBay Motors → |
| DB3R-67-RC0A | Camera-Back Monitor 1 CX | 3 | eBay Motors → |
| D24M-67-RC0 | Camera-Back Monitor 1 CX | 3 | eBay Motors → |
Read by machine from the document NHTSA serves (6 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the equipment adaptive/mobility for the 2019 CX-3 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Mazda bulletins for one of these models
A weekly email, sent only in a week when Mazda files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 7 model years this bulletin names have filed 401 complaints with NHTSA since 2015. 36 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving home around 35 MPH on a straight road with no cars, no bumps in the asphalt, and no trees, my sunroof suddenly shattered. I took the car to the dealer this morning after researching on the internet and finding results of class action lawsuits from kia and nissan based on the same problem, as well as Mazda forums with…
2016 Mazda CX-3 · Visibility/Wiper · filed with NHTSA Jan 24, 2019
Front control module whch apparently controls my wipers stopped working and I cannot drive in certain weather conditions. I was driving home after work I work nights it was around 3 AM and it was pouring ran outside when my wipers stopped working and I was stuck on the side of the road for over 2 hours .
2016 Mazda Mazda3 · Visibility/Wiper · filed with NHTSA Nov 13, 2018
Front windshield wipers for my 2018 Mazda 3 stopped working without any warning while driving on the highway under heavy rain fall. I recently read online about a faulty wiper motor relay but I have not received any information from Mazda 3 about this
2018 Mazda Mazda3 · Visibility/Wiper · filed with NHTSA Jul 8, 2021
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment adaptive/mobility
Source: same model, same component group7 other manufacturer communications filed against these Mazda models under the same component group (equipment adaptive/mobility), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-027-24 | Service bulletin | Apr 26, 2024 | Some customers may complain about infotainment center display. Peeling, spider cracks and white dots. |
| SA-009-24 | Service bulletin | Feb 8, 2024 | Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration /… |
| SA-006-24 | Service bulletin | Feb 1, 2024 | Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. |
| 09-023-23a | Service bulletin | Sep 28, 2023 | Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed i… |
| 09-032-23 | Service bulletin | Sep 22, 2023 | SERVICE BULLETIN 09-031/20 ISSUED ON 09/21/20 IS NO LONGER VALID. IT IS SUPERCEDED BY RECALL 6023G… |
| 16-006-23 | Service bulletin | Jul 25, 2023 | Updated software release for concerns with MAZDA CONNECT infotainment system. Some vehicles may experience the symptoms mentioned below, whi… |
| SA-027-23a | Service bulletin | Jun 13, 2023 | IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23) |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-031-20b a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-031-20b repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 09-031-20b cover?
The manufacturer filed it against 7 model years: 2019 Mazda CX-3, 2018 Mazda CX-3, 2017 Mazda CX-3, 2016 Mazda CX-3, 2018 Mazda Mazda3, 2017 Mazda Mazda3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.