Kia service campaign SC311
Kia filed this with NHTSA as a service campaign dated Jun 11, 2024, received May 29, 2024, about the electrical system — 6 documents under this number: SC313_DPSM, SC311_OWNR, SC311_TSB, SC311_QA and more. It names 4 model years (2022–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: VCMC SOFTWARE LOGIC IMPROVEMENT (SC311) - This bulletin provides information to upgrade the software on the Vehicle Charge Management System (VCMS) in certain 2022-2024MY EV6, EV6 GT (CV) vehicles produced from November 17, 2021 through December 27, 2023. While charging using a 240-V AC (“Level 2�) charger, the subject vehicles may experience an interrupted charging session or a lower charging speed due to a degraded electrical connection from exposure to a damaged charging cable connector.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SC313_DPSM | Service campaign | Jun 11, 2024 | 11001587 | not yet checked |
| SC311_OWNR | Service campaign | Jun 7, 2024 | 11001121 | not yet checked |
| SC311_TSB | Service campaign | Jun 5, 2024 | 11001585 | not yet checked |
| SC311_QA | Service campaign | May 28, 2024 | 11000538 | not yet checked |
| SC311_DPSM | Service campaign | May 28, 2024 | 11000537 | not yet checked |
| SC311_DP | Service campaign | May 28, 2024 | 11000536 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia SC311 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SC311 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SC311 cover?
The manufacturer filed it against 4 model years: 2024 Kia EV6, 2023 Kia EV6, 2022 Kia EV6, 2024 Kia Telluride. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.