Kia service campaign SC267A
Kia filed this with NHTSA as a service campaign dated Jun 4, 2024, received May 8, 2024, about the electrical system — 6 documents under this number: SC267A_OWNR1819, SC267A_OWNR1517, SC267A_QA, SC267A_DPSM and more. It names 4 model years (2016–2019). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC267A) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign to update the battery management system (BMS) software to the latest version on certain 2015-2017 MY Soul EV vehicles manufactured from July 15, 2014 through June 30, 2017 that had their BMS previously replaced and updated (under SC267) and certain 2018-2019 MY Soul EV vehicles manufactured from July 3, 2017 through September 28, 2018 that only had their BMS software previously updated (under SC267).
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SC267A_OWNR1819 | Service campaign | Jun 4, 2024 | 11001067 | not yet checked |
| SC267A_OWNR1517 | Service campaign | Jun 4, 2024 | 11001054 | not yet checked |
| SC267A_QA | Service campaign | Jun 1, 2024 | 11000588 | not yet checked |
| SC267A_DPSM | Service campaign | Jun 1, 2024 | 11000587 | not yet checked |
| SC267A_DP | Service campaign | Jun 1, 2024 | 11000586 | not yet checked |
| SC267A_TSB | Service bulletin | May 8, 2024 | 10254411 | not yet checked |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia SC267A a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SC267A repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SC267A cover?
The manufacturer filed it against 4 model years: 2019 Kia Soul, 2018 Kia Soul, 2017 Kia Soul, 2016 Kia Soul. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.