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Manufacturer communication · Service bulletin

Kia bulletin PS299_R4

Kia filed this with NHTSA as a service bulletin dated Oct 6, 2020, received Nov 3, 2020, about the visibility. It names 28 model years (2016–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

PITSTOP: CORRECT PROCEDURE FOR RAISING WINDSHIELD WIPERS - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. When servicing windshield wipers on the below listed vehicles, including during PDI, ensure to raise the wiper arms to a vertical position to avoid damaging the paint on the rear edge of the hood.

Kind Service bulletin Manufacturer date Oct 6, 2020 Received by NHTSA Nov 3, 2020 Components Visibility

Document filed under this number

DocumentKindDatedNHTSA id
PS299_R4Service bulletinOct 6, 202010181986

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.

Model years it names

Source: as the manufacturer filed them

Also filed against model years this site has no page for: 2021 Kia Cadenza; 2021 Kia K900.

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

Common questions

Source: NHTSA, 49 CFR 579.5

Is Kia PS299_R4 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the PS299_R4 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.

Which vehicles does PS299_R4 cover?

The manufacturer filed it against 28 model years: 2020 Kia Cadenza, 2019 Kia Cadenza, 2018 Kia Cadenza, 2017 Kia Cadenza, 2021 Kia Forte, 2020 Kia Forte and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.