Kia bulletin PS299_R4
What it saysPITSTOP: CORRECT PROCEDURE FOR RAISING WINDSHIELD WIPERS - This bulletin has been revised to include additional information. NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Oct 6, 2020, received Nov 3, 2020, about the visibility/wiper. It names 28 model years (2016–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPITSTOP: CORRECT PROCEDURE FOR RAISING WINDSHIELD WIPERS - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. When servicing windshield wipers on the below listed vehicles, including during PDI, ensure to raise the wiper arms to a vertical position to avoid damaging the paint on the rear edge of the hood.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PS299_R4 | Service bulletin | Oct 6, 2020 | 10181986 | PDF, 193 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the windshield wiper/washer for the 2020 Cadenza →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2021 Kia Cadenza; 2021 Kia K900.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 26 model years this bulletin names have filed 3,920 complaints with NHTSA since 2015. 243 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Kia Telluride, the 95 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 5,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
had the windshield replaced on March 14, 2022. i drove the car for approximatly for two weeks with no issues. i left my car parked while on vacation and took a cab to the airport. after i returned home from vacation and drove my car for the first time in almost two weeks i noticed the cracks on the windshield.
2021 Kia K5 · Visibility/Wiper · filed with NHTSA Apr 26, 2022 · ODI 11462269
Earlier today while driving on the tollway I heard a loud noise(somewhat like a blow out) I put on my hazards and pulled over. I exited the tollway to find the sunroof shattered with a huge hole!!! Thank god I had the shade closed! This is the sunroof, not one of the windows or windshield!!
2019 Kia Stinger · Visibility/Wiper · filed with NHTSA Apr 9, 2021 · ODI 11407330
While driving down the highway going maybe 45 MPH, something flew up and hit the windshield causing a large chip and spiderweb to form immediately. Whatever hit the windshield was so small I never saw it. This has happened plenty of other times in other vehicles without causing any damage
2020 Kia Telluride · Visibility/Wiper · filed with NHTSA Sep 13, 2019 · ODI 11255266
In depth: 2020 Kia Telluride visibility and wiper problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group9 other manufacturer communications filed against these Kia models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| WTY049 | Warranty extension | Sep 25, 2026 | WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY049) - This document is the announcement to dealer Parts and Service… |
| WTY046 | Warranty extension | Sep 17, 2026 | WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY046) - This document is the announcement to the dealer Parts and Serv… |
| SC370 | Service campaign | Sep 17, 2026 | VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC370) - This document is the owner notification advising that Kia is conducting a Voluntary… |
| TSB_CLI057 | Service bulletin | Oct 22, 2024 | TECHNICAL SERVICE BULLETIN: HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) BLOWER MOTOR FUSE RELOCATION - This bulletin provides the proc… |
| WTY037 | Warranty extension | Sep 17, 2024 | TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSISON CAMPAIGN: HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) BLOWER MOTOR FUSE RELOCATION… |
| TSB_CLI053_R1 | Service bulletin | Oct 13, 2023 | TECHNICAL SERVICE BULLETIN: HVAC BLOWER MOTOR CONNECTOR REPLACEMENT - This bulletin has been revised to include additional information. New/… |
| TSB_CLI053 | Service bulletin | Aug 14, 2023 | TECHNICAL SERVICE BULLETIN: HVAC BLOWER MOTOR CONNECTOR REPLACEMENT - This bulletin provides information to replace the Heating, Ventilation… |
| TSB_CLI049_R1 | Service bulletin | Jun 26, 2023 | TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR - ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information.… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia PS299_R4 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PS299_R4 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does PS299_R4 cover?
The manufacturer filed it against 28 model years: 2020 Kia Cadenza, 2019 Kia Cadenza, 2018 Kia Cadenza, 2017 Kia Cadenza, 2021 Kia Forte, 2020 Kia Forte and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.