Kia bulletin CS2311A_OWNRPS
What it saysCUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Dec 20, 2023, received Jan 6, 2024, about the electrical system. It names 4 model years (2016–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted thefts. This modification consists of a theft deterrent ignition cylinder protector and will be available to you free of charge for eighteen (18) months from the date of this letter.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CS2311A_OWNRPS | Service bulletin | Dec 20, 2023 | 10247560 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 1,482 complaints with NHTSA since 2015. 127 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2016 Kia Soul, the 20 owners who gave an odometer reading for Electrical System reported it at a median of 75,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
My car has had intermittent faults of codes P1B25 and P1CF2 and are showing check EV system on the dash. This happens after about 30-45 minutes of driving and then restarting the car. It has been identified that the power relay assembly needs to be replaced on the vehicle, which lives in the high voltage battery pack.
2017 Kia Soul · Electrical System · filed with NHTSA Jul 25, 2026 · ODI 11752811
The contact owns a 2018 Kia Soul EV. The contact stated that the electrical system had experienced power fluctuations, which reduced the charging capacity of the battery to only 8 percent. The EV warning light remained illuminated. The cause of the failure was not yet determined.
2018 Kia Soul · Electrical System · filed with NHTSA Nov 13, 2023 · ODI 11554850
This happened July 8th, 2022. I was 2 hours away from home. I was driving on the highway and the vehicle shut-off. Before the car shut off, I heard a knocking sound. I got the car started, it went a few miles, and shut off again. It did this several times. It never over -heated.
2019 Kia Soul · Electrical System · filed with NHTSA Jul 16, 2022 · ODI 11474231
In depth: 2016 Kia Soul electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group32 other manufacturer communications filed against the Kia Soul under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_CLI049_R2 | Service bulletin | Aug 28, 2026 | TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. N… |
| TSB_ELE426 | Service bulletin | Aug 19, 2026 | TECHNICAL SERVICE BULLETIN: AVN GEN 5.0 WIDE SOFTWARE UPDATE - This bulletin provides information on the Audio Video Navigation (AVN) system… |
| CA2605 | Service bulletin | Jul 29, 2026 | TECHNICAL SERVICE BULLETIN: FRONT VIEW CAMERA REPLACEMENT (CA2605) - This bulletin provides information to replace the front view camera on… |
| TSB_ELE422 | Service bulletin | May 28, 2026 | TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE. KIA. COM - This bulletin provides information and service proc… |
| SC310Z | Service campaign | Mar 5, 2026 | TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: HIGH-VOLTAGE BPA REPLACEMENT (SC310Z REV 1) - This bulletin has been revised to includ… |
| SC267Z | Service bulletin | Mar 5, 2026 | TECHNICAL SERVICE BULLETIN: SUBSEQUENT REPAIR ACTION: HIGH-VOLTAGE BATTERY PACK ASSEMBLY REPLACEMENT (SC267Z REV 2) - This bulletin has been… |
| CA2510 | Service bulletin | Nov 4, 2025 | TECHNICAL SERVICE BULLETIN: POWER WINDOW MAIN SWITCH REPLACEMENT (CA2510) - This bulletin provides information regarding an intermittent ope… |
| WTY041 | Warranty extension | Sep 11, 2025 | TECHNICAL SERVICE BULLETIN: HORN ASSEMBLY INSPECTION/REPLACEMENT (WTY041) - This bulletin has been revised to include additional information… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia CS2311A_OWNRPS a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CS2311A_OWNRPS repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does CS2311A_OWNRPS cover?
The manufacturer filed it against 4 model years: 2019 Kia Soul, 2018 Kia Soul, 2017 Kia Soul, 2016 Kia Soul. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.