Jaguar bulletin SSM76281
What it saysCustomers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support. NHTSA’s full summary ↓
Jaguar filed this with NHTSA as a manufacturer communication dated Feb 21, 2025, received Mar 7, 2025, about the electrical system. It names 17 model years (2020–2025). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCustomers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM76281 | Other | Feb 21, 2025 | 11015354 | PDF, 73 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 17 model years this bulletin names have filed 42 complaints with NHTSA since 2015. 12 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work.
2020 Jaguar XE · Electrical System · filed with NHTSA Apr 15, 2026 · ODI 11731283
The contact owns a 2024 Jaguar E-Pace. The contact stated while driving at an undisclosed speed, the battery fault warning light illuminated. The contact stated that the battery did not disconnect or charge. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer.
2024 Jaguar E-Pace · Electrical System · filed with NHTSA Nov 12, 2024 · ODI 11624815
1. ENTIRE engine. And yes (it’s been sitting since May 2024 at Scottsdale AZ JLR) 2. The day after I filled coolant for a 'low coolant' check engine light, my car smoked going uphill and nearly caught fire. I pulled over just in time, then had to walk 2 miles at night, in 30°F weather, without cell service, in the desert.
2020 Jaguar F-Pace · Electrical System · filed with NHTSA Dec 23, 2024 · ODI 11632081
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group40 other manufacturer communications filed against these Jaguar models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Jaguar list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| H474 Jaguar 20MAR26 | Other | Mar 20, 2026 | Software Over The Air (SOTA) updates are failing to complete |
| SSM76412 - 10MAR26 | Other | Mar 10, 2026 | Smart Key Deactivated message on instrument cluster and is unable to start their vehicle. |
| TUCC_FEB2026_35 | Other | Feb 13, 2026 | There is a concern with the 48Volt charging system(DC/DC) with the vehicle. |
| TUCC_FEB2026_34 | Other | Feb 13, 2026 | There is a concern/fault with the 48Volt MHEV system. |
| TUCC_FEB2026_33 | Other | Feb 13, 2026 | 12V STARTUP BATTERY FLAT - MILD HYBRID ELECTRIC VEHICLE (MHEV) |
| 252602.027 - 12FEB26 | Service bulletin | Feb 12, 2026 | Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge. |
| TUCC_JAN2026_25 | Other | Jan 28, 2026 | There is a concern with the 48Volt charging system(DC/DC) with the vehicle. |
| TUCC_DEC2025_39 | Other | Dec 12, 2025 | A battery warning light on and or electrical system failure message is displayed on instrument cluster. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jaguar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jaguar SSM76281 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM76281 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM76281 cover?
The manufacturer filed it against 17 model years: 2024 Jaguar E-Pace, 2023 Jaguar E-Pace, 2022 Jaguar E-Pace, 2021 Jaguar E-Pace, 2020 Jaguar E-Pace, 2025 Jaguar F-Pace and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.