Jaguar bulletin SSM76257
What it saysThermostat Housing Engine Coolant Leak NHTSA’s full summary ↓
Jaguar filed this with NHTSA as a manufacturer communication dated Feb 3, 2025, received Mar 7, 2025, about the engine. It names 16 model years (2020–2024). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThermostat Housing Engine Coolant Leak
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM76257 | Other | Feb 3, 2025 | 11015338 | PDF, 69 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 16 model years this bulletin names have filed 42 complaints with NHTSA since 2015. 7 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2021 Jaguar E-Pace. The contact stated that while driving and coming to a stop light or stop sign, the automatic stop start caused the vehicle when stopped and light or stop sign, the vehicle stalled. The issue also occurred while driving on a roadway, the vehicle stalled when stopped.
2021 Jaguar E-Pace · Engine · filed with NHTSA May 14, 2026 · ODI 11737775
I own a 2020 Jaguar E-PACE (VIN: ). At around 84,000 miles, the vehicle experienced a complete transmission failure that requires over $20,000 in repairs. This failure occurred despite multiple prior visits to the dealership for coolant-related warnings and repairs. The vehicle is less than 5 years old.
2020 Jaguar E-Pace · Engine · filed with NHTSA Aug 22, 2025 · ODI 11682467
Vehicle Information 2020 Jaguar E-PACE VIN: Approx. mileage: 84,000 Component Affected: Powertrain / Cooling System / Engine Complaint Description: My 2020 Jaguar E-PACE began showing coolant-related warnings and mechanical issues around 60,000 miles.
2020 Jaguar E-Pace · Engine · filed with NHTSA Oct 12, 2025 · ODI 11692918
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group25 other manufacturer communications filed against these Jaguar models under the same component group (engine), newest first. The eight newest are listed; the rest are on the Jaguar list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| H490v3 - 01MAY26 | Service bulletin | May 1, 2026 | Arduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of engine oil sludge deposi… |
| SSM000017-19DEC25 | Other | Dec 20, 2025 | Coolant fan may continue running at high speed after ignition shut-off |
| TUCC_JUL2025_16 | Other | Jul 11, 2025 | The low coolant light may be illuminated/there may be a coolant leak from the engine area. |
| SSM76318ATT - 28APR25 | Other | Apr 28, 2025 | Engine Will Crank, No Start When At Operating Temperature |
| SSM76318 - 28APR25 | Other | Apr 28, 2025 | Engine Will Crank, No Start When At Operating Temperature |
| TUCC_APR2025_20 | Other | Apr 11, 2025 | Engine replacement under warranty. |
| H490v2 - 09APR25 | Service bulletin | Apr 9, 2025 | Engine Oil and Filter Change |
| SFCC_MAR2025_47 | Other | Mar 14, 2025 | Low coolant lamp comes on and/or leak of coolant from engine area. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jaguar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jaguar SSM76257 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM76257 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM76257 cover?
The manufacturer filed it against 16 model years: 2024 Jaguar E-Pace, 2023 Jaguar E-Pace, 2022 Jaguar E-Pace, 2021 Jaguar E-Pace, 2020 Jaguar E-Pace, 2024 Jaguar F-Pace and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.