GMC service campaign N242477520
What it saysCertain vehicles may have been delivered without the Illuminated Front Grille Emblem. NHTSA’s full summary ↓
GMC filed this with NHTSA as a service campaign dated Nov 12, 2024, about the structure. It names 3 model years (2024–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program - Certain vehicles may have been delivered without the Illuminated Front Grille Emblem. Dealers will install the illuminated front emblem or offer a reimbursement check in the amount of $550 USD.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242477520 | Service campaign | Nov 12, 2024 | 11010463 | PDF, 108 KB |
What the document itself lists
The manufacturer titles it “N242477520 - Customer Satisfaction Program”.
Parts the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 85086311 | EMBLEM PKG | — |
| 85018665 | EMBLEM PKG | — |
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 9107688 | Front Grille Emblem/Nameplate Replacement Sierra Yukon/Yukon XL | 0.8 hrs |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches GMC’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 226 complaints with NHTSA since 2015. 2 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2025 GMC Sierra 2500. The contact stated that the front driver’s side door handle failed to operate as needed, and the contact was unable to exit the vehicle through the driver’s side door. The vehicle was taken back to the dealer, and a new handle was ordered. The part was replaced under warranty.
2025 GMC Sierra 2500HD · Structure · filed with NHTSA Apr 14, 2026 · ODI 11731146
At approximately 9,000 miles and 9 months of ownership, both front wheelhouse liners on my 2025 GMC Sierra 3500HD Denali Ultimate permanently deformed and sagged into the front tire clearance area. The truck is completely stock, including the factory wheels, tires, suspension, and ride height.
2025 GMC Sierra 3500HD · Structure · filed with NHTSA Oct 5, 2026 · ODI 11769039
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group44 other manufacturer communications filed against these GMC models under the same component group (structure), newest first. The eight newest are listed; the rest are on the GMC list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIE0806B | Service bulletin | May 8, 2025 | This engineering information (EI Lite) ends the need for using the FPR Process in regards to rocker moldings experiencing poor fit, loose pa… |
| 25-NA-114 | Service bulletin | May 8, 2025 | This informational bulletin provides information on Anti-Chip Coating Appearance. |
| 23-NA-097 | Service bulletin | Apr 23, 2025 | This service bulletin provides a procedure to correct a customer concern of Upper Glove Box Door does not Open when the Button is Depressed… |
| PIE0823 | Service bulletin | Mar 21, 2025 | This engineering information (EI Lite) instructs the technician to use the Field Product Reporting (FPR) App process if you encounter a vehi… |
| 19-NA-255 | Service bulletin | Mar 11, 2025 | This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peel… |
| PIE0820A | Service bulletin | Mar 5, 2025 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| PIE0820 | Service bulletin | Mar 1, 2025 | This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engine… |
| PIT6288D | Service bulletin | Feb 28, 2025 | This Preliminary information communicates an issue with a service door latch system messages. On Cadillac and Chevrolet models dealership a… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GMC N242477520 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242477520 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242477520 cover?
The manufacturer filed it against 3 model years: 2025 GMC Sierra 2500HD, 2025 GMC Sierra 3500HD, 2024 GMC Yukon. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.