Ford bulletin TSB 23-2356
What it saysThis TSB supersedes TSB 23-2049 to update the parts list. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Feb 26, 2024, received Mar 7, 2024, about the engine. It names 10 model years across Ford and Lincoln (2019–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
This TSB supersedes TSB 23-2049 to update the parts list. Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 23-2356 | Service bulletin | Feb 26, 2024 | 10251455 | PDF, 81 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 5 model years
Lincoln 5 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 10 model years this bulletin names have filed 1,563 complaints with NHTSA since 2015. 304 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Ford Edge, the 60 owners who gave an odometer reading for Engine reported it at a median of 61,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
2021 Lincoln Nautilus Reserve 2.7-liter twin-turbocharged V6 with coolant intrusion caused by a blown head gasket on cylinder #6. Vehicle would not accelerate properly and lurch forward when the gas pedal was pressed over 25%. The issue was taken to the shop and not found. The issue progressed and was taken to the shop a second time.
2021 Lincoln Nautilus · Engine · filed with NHTSA Jun 1, 2026 · ODI 11741378
The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured.
2021 Ford Edge · Engine · filed with NHTSA Sep 27, 2022 · ODI 11486716
My car had been in twice for repair and computer software update. I was rounding a corner and the engine shifted into neutral, stopping the car. The precollision aid was disabled. Luckily no one was behind me or they would have plowed into my car
2019 Lincoln Nautilus · Engine · filed with NHTSA Nov 25, 2019 · ODI 11282211
In depth: 2020 Ford Edge engine problems → · 2019 Ford Edge engine problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group13 other manufacturer communications filed against these Ford models under the same component group (engine), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25B33 | Other | Jun 1, 2026 | Certain 2023-2025 Model Year Escape and Corsair, 2024-2025 Model Year Nautilus, 2025-2026 Model Year Bronco Sport and 2025 Model Year Maver… |
| TSB 26-2171 | Service bulletin | Apr 17, 2026 | This article updates TSB 25-2154. Reasons for update: *Parts List *Service Procedure to replace the output planetary carrier assembly *Added… |
| 24N12 S2 | Other | Mar 31, 2026 | Certain 2021 - 2022 Model Year Various Vehicles Engine Valve Inspection Test This submission includes : Technical Instructions Updated word… |
| SSM 54275 | Service bulletin | Oct 7, 2025 | Some 2021-2023 Explorer vehicles equipped with a 3.0L EcoBoost engine, 2021-2023 Aviator vehicles equipped with a 3.0L EcoBoost or 3.0L plug… |
| SSM 54262 | Service bulletin | Oct 2, 2025 | Some 2019-2020 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost, 2020 Aviator vehicles equipped with a 3.0L EcoBoost or 3.0L plug-in hyb… |
| 24N12 -S1 | Other | Aug 25, 2025 | NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 24S55 – Supplement #1 Dated: August 15, 2025 Customer Satisfaction Program 24N12 Dat… |
| 24N12 | Other | Jun 19, 2025 | Certain 2021 - 2022 Model Year Various Vehicles Engine Valve Inspection Test |
| SSM 53764 | Service bulletin | May 13, 2025 | Some 2020 Continental, 2020-2024 Edge/Nautilus, 2020-2025 Explorer/Aviator/Escape/Corsair/F-150/F-Super Duty/Ranger/Transit/E-Series, 2021-2… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 23-2356 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 23-2356 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 23-2356 cover?
The manufacturer filed it against 10 model years across 2 brands (Ford and Lincoln): 2023 Ford Edge, 2022 Ford Edge, 2021 Ford Edge, 2020 Ford Edge, 2019 Ford Edge, 2023 Lincoln Nautilus and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.