Ford bulletin SSM 54424
What it saysSome 2021-2025 Mustang Mach-E vehicles may exhibit a condition where the front luggage compartment hood is hard to close. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Dec 4, 2025, received Dec 10, 2025, about the structure. It names 5 model years (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2021-2025 Mustang Mach-E vehicles may exhibit a condition where the front luggage compartment hood is hard to close. This may be due to an alignment issue with the hood. The most common adjustments to improve closing efforts involve the hood front up and down alignment and the bump stop rubbers. Refer to Workshop Manual, Section 501-03 Body Closures > General Procedures > Hood Alignment for procedures on proper adjustments that can improve front luggage compartment hood closing efforts.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 54424 | Service bulletin | Dec 4, 2025 | 11026511 | PDF, 65 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 5 model years this bulletin names have filed 683 complaints with NHTSA since 2015.
The contact owns a 2025 Ford Mustang Mach-E. The contact stated that upon entering the vehicle and backing out of his driveway, heard an abnormal scraping sound coming from the vehicle. Upon exiting the vehicle, the contact discovered that the charging port door had opened independently and scraped the garage door frame.
2025 Ford Mustang Mach-E · Structure · filed with NHTSA May 18, 2026 · ODI 11738479
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group12 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (structure), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 54811 | Service bulletin | May 8, 2026 | 2022-2026 Mustang Mach-E vehicles built on or after 03-Jan-2022 are no longer equipped with a hands free liftgate system. The vehicle is not… |
| SSM 54555 | Service bulletin | Feb 6, 2026 | Some 2020-2022-Corsair, 2021-2023 Nautilus, 2020-2024 Navigator/Aviator, and 2021-2024 Mustang Mach-E vehicles equipped with phone-as-a-key… |
| TSB 25-2610 | Service bulletin | Dec 18, 2025 | This article supersedes TSB 25-2189 to update the vehicles affected, production cut-off date and part list. Some of the vehicles listed in t… |
| ECG-25.2.7.7.1 | Over-the-air update | Nov 20, 2025 | "Quality improvements include: -This update prevents a potential issue that may prevent side doors from unlocking when commanded from the ex… |
| DCMX-25.AD | Over-the-air update | Aug 13, 2025 | "Quality improvements include: -This update prevents a potential issue that may prevent side doors from unlocking when commanded from the ex… |
| DCMX-25.BB | Over-the-air update | Jun 5, 2025 | "Quality improvements include: -This update prevents a potential issue that may prevent side doors from unlocking when commanded from the ex… |
| 24N05 | Service bulletin | May 17, 2024 | Certain 2021-2023 Model Year Mach-E Vehicles - Paint Sealant Issues - Door Hems Inspection - Repair |
| TSB 24-2058 | Service bulletin | Mar 3, 2024 | Some 2021-2023 Mustang Mach-E vehicles may exhibit a wind noise from the exterior mirror/A-pillar area when driving at or above 64 km/h… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 54424 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 54424 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 54424 cover?
The manufacturer filed it against 5 model years: 2025 Ford Mustang Mach-E, 2024 Ford Mustang Mach-E, 2023 Ford Mustang Mach-E, 2022 Ford Mustang Mach-E, 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.