Ford bulletin SSM 52171
What it says2024 F-Super Duty pickup vehicles are equipped with an all-new box cleat plate that is not compatible with the removable locking box cleat accessories. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jan 10, 2024, received Jan 18, 2024, about the equipment. It names 5 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication2024 F-Super Duty pickup vehicles are equipped with an all-new box cleat plate that is not compatible with the removable locking box cleat accessories. Customers seeking to use the removable locking box cleat accessories can order them from Ford Accessories as well as the compatible 2023 box cleat plate. Replacement of the new cleat to the 2023 and older style is non-warrantable.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52171 | Service bulletin | Jan 10, 2024 | 10248993 | PDF, 52 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Ford F-650 Incomplete Chassis; 2024 Ford F-750 SD.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 90 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group23 other manufacturer communications filed against these Ford models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| 22M03 S1 | Service bulletin | Apr 12, 2024 | Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or… |
| 22N15 | Service bulletin | Apr 1, 2024 | Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chas… |
| OTAPU0721WINOTUS | Service bulletin | Mar 7, 2024 | Quality Improvements include: - Fix for Window One touch operation |
| SSM 52328 | Service bulletin | Mar 4, 2024 | Some 2021-2024 Bronco/F-150, 2023-2024 Escape/F-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol… |
| SSM 52271 | Service bulletin | Feb 16, 2024 | Some 2023 F-Super Duty vehicles equipped with a 12 inch center display screen and driver assistance package DBCAY (minor feature code) may e… |
| SSM 52147 | Service bulletin | Dec 20, 2023 | Some 2023 F-Super Duty vehicles equipped with a 12 inch center display screen and driver assistance package DBCAY (minor feature code) may e… |
| SSM 52115 | Service bulletin | Dec 8, 2023 | 2023 F-Super Duty, 2023-2024 Expedition and 2024 Nautilus vehicles will exhibit no light emitting diode (LED) confirmation from the key fob… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52171 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52171 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52171 cover?
The manufacturer filed it against 5 model years: 2024 Ford F-250 Super Duty, 2024 Ford F-350 Super Duty, 2024 Ford F-450 Super Duty, 2024 Ford F-650 Incomplete Chassis, 2024 Ford F-750 SD. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.