Ford bulletin SSM 52115
What it says2023 F-Super Duty, 2023-2024 Expedition and 2024 Nautilus vehicles will exhibit no light emitting diode (LED) confirmation from the key fob indicating that the vehicle has remote started (or not remote started). NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Dec 8, 2023, received Dec 11, 2023, about the equipment. It names 10 model years across Ford and Lincoln (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication2023 F-Super Duty, 2023-2024 Expedition and 2024 Nautilus vehicles will exhibit no light emitting diode (LED) confirmation from the key fob indicating that the vehicle has remote started (or not remote started). Factory key fobs with remote start no longer contain a LED feedback indicator. Do not replace the key fob for this condition. This is a normal operating characteristic and no service action is necessary.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52115 | Service bulletin | Dec 8, 2023 | 10247159 | PDF, 51 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 9 model years
Also filed against model years this site has no page for: 2023 Ford F-550 SD; 2023 Ford F-600 SD; 2023 Ford F-650 SD; 2023 Ford F-750 SD.
Lincoln 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 6 model years this bulletin names have filed 264 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group55 other manufacturer communications filed against these Ford models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| SSM 52463 | Service bulletin | Apr 19, 2024 | On 2024 Nautilus vehicles, the heated steering wheel temperature may vary in areas of the steering wheel where the horizontal spokes join th… |
| 22M03 S1 | Service bulletin | Apr 12, 2024 | Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or… |
| 22N15 | Service bulletin | Apr 1, 2024 | Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chas… |
| SSM 52402 | Service bulletin | Mar 29, 2024 | On 2024 Nautilus vehicles, the keyless entry keypad will only illuminate if the unlock button on the keyfob is pressed or if the keypad itse… |
| 24B09 S1 | Service bulletin | Mar 28, 2024 | Customer Satisfaction Program 24B09 - Supplement #1 Certain 2024 Model Year Nautilus Vehicles - Update Infotainment Software |
| SSM 52393 | Service bulletin | Mar 26, 2024 | Some 2024 Nautilus vehicles may exhibit difficulty removing shipping door protectors or white RapGard during predelivery. This may be attrib… |
| SSM 52381 | Service bulletin | Mar 22, 2024 | Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inabilit… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52115 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52115 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52115 cover?
The manufacturer filed it against 10 model years across 2 brands (Ford and Lincoln): 2024 Ford Expedition, 2023 Ford Expedition, 2023 Ford F-250 Super Duty, 2023 Ford F-350 Super Duty, 2023 Ford F-450 Super Duty, 2024 Lincoln Nautilus and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.