Ford bulletin SSM 51776
What it saysSome 2021-2023 Mustang Mach-E/F-150, 2022-2023 Expedition/Navigator and 2023 Corsair vehicles may exhibit a Driver Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jul 6, 2023, received Jul 12, 2023, about the back over prevention. It names 11 model years across Ford and Lincoln (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2021-2023 Mustang Mach-E/F-150, 2022-2023 Expedition/Navigator and 2023 Corsair vehicles may exhibit a Driver Monitoring Camera Blocked message and/or DTCs B115E:97, B15E1:97 and/or B15E2:97 stored in the driver status monitor camera module (CMR). These DTCs should be disregarded unless it is a DTC with a status byte 8F. Other status bytes should be disregarded as they may be caused by a camera obstruction such as driver position, aftermarket devices or dust on the camera. To clear the DTCs, remove anything obstructing the view of the camera and light emitting diodes (LEDs), place the steering wheel in the center position and close the driver door. Connect Ford Diagnosis and Repair System (FDRS) and clear the DTCs. Turn the ignition off and wait 10 seconds. Turn the ignition on and wait 1 minute. Perform the CMR self-test and reevaluate if DTCs persist.
Trouble codes it names: B115E B15E1 B15E2
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 51776 | Service bulletin | Jul 6, 2023 | 10239098 | PDF, 64 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themFord 8 model years
Lincoln 3 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 11 model years this bulletin names have filed 3,423 complaints with NHTSA since 2015. 2 of them name Back Over Prevention — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford F-150, the 21 owners who gave an odometer reading for Back Over Prevention reported it at a median of 35,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2022 Lincoln Navigator. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System Gasoline) and 26V165000 (Back Over Prevention, Electrical System); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired.
2022 Lincoln Navigator · Back Over Prevention · filed with NHTSA Apr 6, 2026
I turned on the truck and heard a loud crack followed by load static originating from the front passenger area. This was from the stereo speakers. My right ear endured a lasting and substantial amount of pain. I will estimate, based on measurements of SPL I've made as an engineer, that the crack was approximately 120dB
2022 Ford F-150 · Equipment · filed with NHTSA Oct 10, 2022
When I pressed Start yesterday a loud ear-splitting noise emitted from the sound system. It took my shocked brain a moment to realize it wasn't a security alert. When I realized nothing I did would get it to shut off, I got out of the vehicle. It eventually stopped, and the sound system doesn't work at all now.
2023 Ford F-150 · Equipment · filed with NHTSA Nov 11, 2023
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group48 other manufacturer communications filed against these Ford models under the same component group (back over prevention), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25N17 | Other | Mar 25, 2026 | Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Req… |
| TSB 24-2087 | Service bulletin | Mar 25, 2024 | Some 2022-2023 Mustang Mach-E vehicles which recently received a software update delivered over-the-air (OTA) may exhibit an inoperative Blu… |
| SSM 52350 | Service bulletin | Mar 12, 2024 | Some 2022-2023 Mustang Mach-E vehicles which recently received an OTA update may exhibit an inoperative BlueCruise and lane centering with d… |
| SSM 52312 | Service bulletin | Mar 1, 2024 | Some 2024 F-150 vehicles may exhibit a pop up message stating the Owner's Manual is not available while the vehicle is in motion. A prelimin… |
| OTAPU0102SVDFXF | Service bulletin | Feb 15, 2024 | Software Update 24-PU0102-SVD-FX for 2023 MY F-150 vehicles is now available. Quality improvements include: - Ford Blue Cruise Map expirat… |
| OTAPU0630SX2CLSC | Service bulletin | Feb 12, 2024 | Software Update 23-PU0630-SX2-CLS for 2023 MY Corsair vehicles is now available. Quality Improvements include: - Update nomenclature to B… |
| OTA SU6 P2 | Service bulletin | Feb 6, 2024 | Software Update SU6 P2 for 2023 MY Corsair vehicles is now available. Quality Improvements include: - Removal of BlueCruise map expiratio… |
| OTA PU0630RGPLO | Service bulletin | Feb 6, 2024 | Software Update FPU 23-PU0630-RGT-PLO for 2023 MY Corsair vehicles is now available. Quality Improvements include: Liftgate fully opens wit… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 51776 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 51776 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 51776 cover?
The manufacturer filed it against 11 model years across 2 brands (Ford and Lincoln): 2023 Ford Expedition, 2022 Ford Expedition, 2023 Ford F-150, 2022 Ford F-150, 2021 Ford F-150, 2023 Ford Mustang Mach-E and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.