Ford bulletin SSM 52312
What it saysSome 2024 F-150 vehicles may exhibit a pop up message stating the Owner's Manual is not available while the vehicle is in motion. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Mar 1, 2024, received Mar 20, 2024, about the back over prevention. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2024 F-150 vehicles may exhibit a pop up message stating the Owner's Manual is not available while the vehicle is in motion. A preliminary pop up message will ask if you are the passenger. After selecting Yes I Am The Passenger, the pop stating Not Available still appears in the center display screen and the Owner's Manual cannot be accessed. This may be due to the accessory protocol interface module (APIM) software. Replacement or reprogramming of the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q3 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q3 2024. Monitor OASIS for additional information.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52312 | Service bulletin | Mar 1, 2024 | 10251932 | PDF, 68 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 225 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group20 other manufacturer communications filed against the Ford F-150 under the same component group (back over prevention), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25N17 | Other | Mar 25, 2026 | Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Req… |
| OTAPU0102SVDFXF | Service bulletin | Feb 15, 2024 | Software Update 24-PU0102-SVD-FX for 2023 MY F-150 vehicles is now available. Quality improvements include: - Ford Blue Cruise Map expirat… |
| OTAPU1009-SS-NS | Service bulletin | Feb 6, 2024 | Software Update PU1009-SS-NS for 2021-2023 MY F-150 vehicles is now available. Quality Improvements include: - Robustness action in opera… |
| SSM 52215 | Service bulletin | Jan 29, 2024 | Some 2022 F-150 Lightning vehicles equipped with a 15 inch center display screen (minor feature code HJGAY) may exhibit a 360 degree camera… |
| TSB 23-2416 | Service bulletin | Dec 13, 2023 | Some 2021 F-150 vehicles not equipped with a 360 camera system… |
| OTA SU7 P1 F150 | Service bulletin | Dec 13, 2023 | Software Update SU7 P1 for 2021- 2023 MY F150 vehicles is now available. Quality improvements include: -21 MY Increases availability of B… |
| SSM 52134 | Service bulletin | Dec 12, 2023 | Various 2021-2024 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit a Please Check Surroundings For Safe… |
| 23B81 | Service bulletin | Dec 12, 2023 | Certain 2022 Model Year F150 BEV Vehicles PaaK not Functional |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52312 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52312 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52312 cover?
The manufacturer filed it against 1 model year: 2024 Ford F-150. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.