Ford over-the-air update PT-25.44.24
What it says"25S65 Recall remedy -Prevents a potential lock-out condition caused by the vehicle's battery being discharged" NHTSA’s full summary ↓
Ford filed this with NHTSA as an over-the-air update dated Jan 9, 2026, received Feb 4, 2026, about the power train — 1 document under this number: PT-25.44.24 MachE. It names 3 model years (2021–2023). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"25S65 Recall remedy -Prevents a potential lock-out condition caused by the vehicle's battery being discharged"
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PT-25.44.24 MachE | Over-the-air update | Jan 9, 2026 | 11028155 | PDF, 23 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 621 complaints with NHTSA since 2015. 395 of them name Electrical System, Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford Mustang Mach-E, the 17 owners who gave an odometer reading for Electrical System reported it at a median of 30,696 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P).
2023 Ford Mustang Mach-E · Electrical System · filed with NHTSA Dec 5, 2023 · ODI 11558645
After charging for the first time at a DC fast charge station to 80%, I resumed my trip and drove about 3 miles to merge onto the expressway, my screen panel said "safely stop now", with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded.
2022 Ford Mustang Mach-E · Electrical System · filed with NHTSA Jun 6, 2023 · ODI 11525550
After a few days in garage attempted to drive out where first upon engaging drive selection, releasing brake pedal, and slight throttle, a clunk and jerk launch occurred. With each subsequent wheel rotation there was a scraping sound synchronized with a torque dip in the propulsion.
2023 Ford Mustang Mach-E · Power Train · filed with NHTSA Jan 4, 2024 · ODI 11563644
In depth: 2023 Ford Mustang Mach-E electrical problems → · 2022 Ford Mustang Mach-E electrical problems → · 2021 Ford Mustang Mach-E electrical problems → · 2021 Ford Mustang Mach-E transmission and drivetrain problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group7 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (power train), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PT-25.10.1 | Over-the-air update | Jan 7, 2026 | "25S65 Recall remedy -Prevents a potential lock-out condition caused by the battery being discharged |
| SSM 54403 | Service bulletin | Nov 26, 2025 | * 2021-2024 Bronco Sport built on or before 15-Dec-2024<br /> * 2022-2024 Mustang Mach-E<br /> * 2022-2025 Escape built on or before 22-May… |
| SSM 53973 | Service bulletin | Jun 25, 2025 | Some 2021-2024 Edge/Nautilus, 2021-2025 Bronco/Bronco Sport/E-Series/Escape/Corsair/Expedition/Navigator/Explorer/Aviator/F-150/F-Super Duty… |
| TSB 24-2187 | Service bulletin | Jun 10, 2024 | Some 2021-2023 Mustang Mach-E vehicles may exhibit a "1 Pedal Drive Fault - Press Brake Pedal To Reduce Speed" warning message displayed in… |
| TSB 24-2038 | Service bulletin | Feb 13, 2024 | This article supersedes 22-2253 to update the parts list. Some 2021 Mustang Mach-E vehicles built on or before 05-Oct-2021 may exhibit a clu… |
| SANVol 2 Issue 1 | Service bulletin | Jan 17, 2024 | The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, G… |
| TSB 23-2399 | Service bulletin | Dec 5, 2023 | Some 2021-2023 Mustang Mach-E vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or le… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford PT-25.44.24 a recall?
No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PT-25.44.24 repair free?
A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does PT-25.44.24 cover?
The manufacturer filed it against 3 model years: 2023 Ford Mustang Mach-E, 2022 Ford Mustang Mach-E, 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.