Ford bulletin TSB 24-2038
What it saysThis article supersedes 22-2253 to update the parts list. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Feb 13, 2024, received Mar 7, 2024, about the power train. It names 1 model year (2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis article supersedes 22-2253 to update the parts list. Some 2021 Mustang Mach-E vehicles built on or before 05-Oct-2021 may exhibit a clunk/knock noise from the rear of the vehicle when accelerating or braking in forward or reverse. This may be due to one of the rear upper trailing arm bushing blades contacting the inner core during high load. To correct the condition, follow the Service Procedure to replace the rear upper trailing arm.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 24-2038 | Service bulletin | Feb 13, 2024 | 10251462 | PDF, 65 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 347 complaints with NHTSA since 2015. 52 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group8 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (power train), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2421 | Service bulletin | Sep 18, 2026 | This bulletin updates 25-2622. Reason for update: * Update the Service Procedure to: - Remove Step related connecting a battery charger - Ad… |
| SCCM-25.AC.AD | Over-the-air update | Feb 26, 2026 | "Quality improvements include: - Robustness action to reduce the potential for inadvertent shifts to neutral when customers use the monostab… |
| PT-25.44.24 | Over-the-air update | Jan 9, 2026 | "25S65 Recall remedy -Prevents a potential lock-out condition caused by the vehicle's battery being discharged" |
| SSM 54403 | Service bulletin | Nov 26, 2025 | * 2021-2024 Bronco Sport built on or before 15-Dec-2024<br /> * 2022-2024 Mustang Mach-E<br /> * 2022-2025 Escape built on or before 22-May… |
| SSM 53973 | Service bulletin | Jun 25, 2025 | Some 2021-2024 Edge/Nautilus, 2021-2025 Bronco/Bronco Sport/E-Series/Escape/Corsair/Expedition/Navigator/Explorer/Aviator/F-150/F-Super Duty… |
| TSB 24-2187 | Service bulletin | Jun 10, 2024 | Some 2021-2023 Mustang Mach-E vehicles may exhibit a "1 Pedal Drive Fault - Press Brake Pedal To Reduce Speed" warning message displayed in… |
| SANVol 2 Issue 1 | Service bulletin | Jan 17, 2024 | The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, G… |
| TSB 23-2399 | Service bulletin | Dec 5, 2023 | Some 2021-2023 Mustang Mach-E vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or le… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 24-2038 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 24-2038 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 24-2038 cover?
The manufacturer filed it against 1 model year: 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.