Ford bulletin 25N15
What it saysCertain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement NHTSA’s full summary ↓
Ford filed this with NHTSA as a manufacturer communication dated Jan 5, 2026, received Jan 3, 2026, about the visibility/wiper — 2 documents under this number. It names 26 model years across Ford and Lincoln (2016–2019). A manufacturer communication is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCertain 2015-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One-Time Replacement
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 25N15 | Other | Jan 5, 2026 | 11027801 | PDF, 253 KB |
| 25N15 | Other | Dec 22, 2025 | 11026915 | PDF, 2,537 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 24 model years
Also filed against model years this site has no page for: 2017 Ford F-550 SD; 2018 Ford F-550 SD; 2019 Ford F-550 SD.
Lincoln 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 23 model years this bulletin names have filed 5,743 complaints with NHTSA since 2015. 42 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Ford Ranger, the 12 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 29,634 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2016 Lincoln Navigator. The contact stated that while the vehicle was parked and turned off, there was white smoke coming from the passenger’s side exterior door mirror, accompanied by a burning plastic odor. The vehicle was taken to a local dealer for inspection, where it was diagnosed with a corrosion failure.
2016 Lincoln Navigator · Visibility/Wiper · filed with NHTSA Apr 1, 2026 · ODI 11728593
The windshield wiper does not adequately clear the drivers view. It's travel stops near the midpoint of the drivers view leaving much of the road including part of driving lane and the oncoming lanes. Both manufacturer and dealership have been involved and acknowledge they have received numerous complaints.
2017 Ford E-Series · Visibility/Wiper · filed with NHTSA Oct 6, 2019 · ODI 11266636
Thousands of tiny specs in windshield obscure visibility in certain light - morning, late afternoon. Happens suddenly and could cause inability to see incoming car or pedestrian, bicycles!! Very frightening. Research online reveals many have this problem with windshields. This is a brand new truck.
2019 Ford Ranger · Visibility/Wiper · filed with NHTSA Feb 12, 2020 · ODI 11308846
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group38 other manufacturer communications filed against these Ford models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2358 V2 | Service bulletin | Sep 11, 2026 | Some of the vehicles listed in the Model statement above equipped with one-touch up/down windows may exhibit a condition where a window does… |
| SSM 55061 | Service bulletin | Aug 4, 2026 | Some 2024-2026 Mustang vehicles built on or before 23-Apr-2026 may exhibit a sagging headliner appearance at the door openings which show th… |
| SSM 54979 | Service bulletin | Jul 1, 2026 | Some 2023-2025 Mustang Mach-E and 2024-2026 F-Super Duty vehicles equipped with a 360-degree camera may exhibit a distorted or corrupted 360… |
| 26U03 | Other | Jun 15, 2026 | Recommended Repair Prior to Sale Update Prior to Sale 26U03 Certain 2025-2026 Model Year Expedition and Navigator Vehicles Driver Door Modul… |
| SSM 54910 | Service bulletin | Jun 9, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does… |
| SSM 54826 | Service bulletin | May 15, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does… |
| DDM-26.21.5 | Over-the-air update | May 14, 2026 | Quality improvements include: -Prevents window bounce backs after using the one touch up feature |
| PDM -26.21.5 | Over-the-air update | Apr 17, 2026 | Quality improvements include: -Prevents window bounce backs after using the one touch up feature |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford 25N15 a recall?
No. A manufacturer communication is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 25N15 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 25N15 cover?
The manufacturer filed it against 26 model years across 2 brands (Ford and Lincoln): 2019 Ford E-Series, 2018 Ford E-Series, 2017 Ford E-Series, 2019 Ford F-250 Super Duty, 2018 Ford F-250 Super Duty, 2017 Ford F-250 Super Duty and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.