Ford bulletin SSM 54910
What it saysSome 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does not respond to one-touch controls, does not open all the way and/or bounces… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jun 9, 2026, received Jun 15, 2026, about the structure. It names 4 model years across Ford and Lincoln (2025–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does not respond to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. Advise the customers that driver door module (DDM) and passenger door module (PDM) software updates are currently being delivered to vehicles over-the-air (OTA), which are expected to resolve these symptoms. It is important to advise the customer to select the automatic updates option in the settings menu to enable automatic updates and/or approve prompts to download or install updates if automatic updates are purposely disabled. Monitor Professional Technician System (PTS) for additional information.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 54910 | Service bulletin | Jun 9, 2026 | 11033820 | PDF, 67 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themFord 2 model years
Lincoln 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 58 complaints with NHTSA since 2015. 1 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
In June 2025, I bought a new 2025 Ford Expedition King Ranch. While washing my SUV by hand, I discovered a manufacturing defect on the roof—Ford Manufacturing had left exposed welding and rivets. The issue is quite noticeable, with depressions around the rivets and welds so deep they could hold golf balls.
2025 Ford Expedition · Structure · filed with NHTSA Feb 2, 2026
The contact owns a 2025 Lincoln Navigator. The contact stated while driving at an undisclosed speed, the sunroof independently fractured. The vehicle was taken to the dealer, and the vehicle was repaired.
2025 Lincoln Navigator · Visibility/Wiper · filed with NHTSA May 26, 2026
Instrument panel reflection is causing a windshield glare that impairs driver visibility during normal operation. The issue originates from the panoramic display screen located behind the steering wheel.
2026 Ford Expedition · Visibility/Wiper · filed with NHTSA Apr 1, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group28 other manufacturer communications filed against these Ford models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 55168 | Service bulletin | Sep 14, 2026 | Some 2027 Expedition/Navigator vehicles equipped with power running boards may exhibit an intermittent condition where the power running boa… |
| 26B11 | Other | Jun 5, 2026 | Certain 2025 Model Year Expedition and Navigator Vehicles Front and Rear Door Paint Correction and Upper Moulding Isolator Installation |
| SSM 54888 | Service bulletin | Jun 2, 2026 | Some 2025-2026 Expedition/Navigator vehicles built on or before 10-Mar-2026 and equipped with power autofold exterior mirrors may exhibit co… |
| DDM-26.21.5 | Over-the-air update | May 5, 2026 | "Quality improvements include: -Prevents window bounce backs after using the one touch up feature" |
| TSB 26-2190 | Service bulletin | Apr 23, 2026 | This bulletin supersedes 26-2154 to update the labor operation numbers. Some of the vehicles listed in the Model statement above may exhibit… |
| TSB 26-2178 | Service bulletin | Apr 17, 2026 | Some of the vehicles listed in the Model statement above may exhibit one or both sides of the front bumper lower cover becoming detached. Th… |
| PDM -26.21.5 | Over-the-air update | Apr 17, 2026 | Quality improvements include: -Prevents window bounce backs after using the one touch up feature |
| BCM-26.230.0 | Over-the-air update | Apr 2, 2026 | Quality improvements include: -Addresses instances where the rear right hand door may fail to unlock when using the passive entry feature |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 54910 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 54910 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 54910 cover?
The manufacturer filed it against 4 model years across 2 brands (Ford and Lincoln): 2026 Ford Expedition, 2025 Ford Expedition, 2026 Lincoln Navigator, 2025 Lincoln Navigator. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.