Ford bulletin 21G01 Re-engage
What it saysRecall re-engagement email to customers who have not completed their recall. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Nov 1, 2023, received Nov 9, 2023, about the equipment. It names 2 model years (2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRecall re-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 21G01 Re-engage | Service bulletin | Nov 1, 2023 | 10245178 | PDF, 633 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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A weekly email, sent only in a week when Ford files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 1,662 complaints with NHTSA since 2015. 336 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford F-150, the 32 owners who gave an odometer reading for Electrical System reported it at a median of 30,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The F150 7pin flat The brake pin does not operate properly, fails to get signal from brake pedal. While pulling 6000lb trailer the trailer brakes failed to operate. I currently have a dealer app. On Feb 23 for a safety recall on this truck. They told me they would look at 7 pin at that time
2021 Ford F-150 · Electrical System · filed with NHTSA Feb 19, 2022 · ODI 11453003
Was driving 55+ mph on freeway, was told by the car to 'stop safely' Had no accelleration, no power steering, came to a stop at a stop sign, could not shift to neutral to move it
2021 Ford Mustang Mach-E · Electrical System · filed with NHTSA Apr 25, 2022 · ODI 11462062
In depth: 2021 Ford F-150 electrical problems → · 2021 Ford Mustang Mach-E electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group43 other manufacturer communications filed against these Ford models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 24-2126 | Service bulletin | Apr 29, 2024 | This article supersedes TSB 24-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021-2023 F-150 vehicles e… |
| TSB 24-2117 | Service bulletin | Apr 24, 2024 | Some 2024 F-150 non-Lightning vehicles equipped with minor feature codes C2BAW and FDDAA may exhibit an intermittent Trailer Brake System Fa… |
| TSB 24-2116 | Service bulletin | Apr 24, 2024 | Some 2023 F-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit a Trailer Brake System Fault See Manual message in the instrumen… |
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| 24U04 | Service bulletin | Apr 19, 2024 | Certain 2024 Model Year F-150, F-150 Lightning, F-150 Raptor, 2024 Ranger, 2024 Ranger Raptor Enhanced Pre-Delivery Inspection (PDI) |
| TSB 24-2034 | Service bulletin | Mar 20, 2024 | 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and <Drive Mode Not Available> message displays in… |
| SSM 52370 | Service bulletin | Mar 19, 2024 | Some 2023-2024 F-150 and 2024 Bronco/Transit vehicles may exhibit Apple Carplay Bluetooth connectivity concerns. This may be due to the acce… |
| OTAPU10246CHAUDF | Service bulletin | Mar 15, 2024 | Quality Improvements include: - Fix the infrequent random audio noises issue and improve the audio quality of the vehicle. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford 21G01 Re-engage a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 21G01 Re-engage repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 21G01 Re-engage cover?
The manufacturer filed it against 2 model years: 2021 Ford F-150, 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.