Dodge bulletin S2523000009
What it saysBuzz Squeak Rattle (BSR) From 2 nd Row Headrest Area While Driving. NHTSA’s full summary ↓
Dodge filed this with NHTSA as a service bulletin dated Feb 18, 2025, received Feb 22, 2025, about the seats. It names 3 model years (2023–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Dodge Durango bulletin by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationBuzz Squeak Rattle (BSR) From 2 nd Row Headrest Area While Driving.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S2523000009 | Service bulletin | Feb 18, 2025 | 11014404 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Dodge bulletins for the Durango
A weekly email, sent only in a week when Dodge files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 59 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the seats
Source: same model, same component group5 other manufacturer communications filed against the Dodge Durango under the same component group (seats), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S2523000014 REV. A | Service bulletin | Mar 11, 2026 | 2 nd Row Seat Difficult To Latch. |
| S2123000084 REV. A | Service bulletin | Feb 28, 2025 | 1st Row Seat Belt Retractor D-Ring Is Binding And Not Able To Rotate |
| 9100461 | Service bulletin | Feb 24, 2025 | 2nd row headrest 2024 WD 2nd row headrest BSR/rattles - Adjust headrest rods before replacing headrest or mechanism. |
| S2310000003 | Service bulletin | Jan 4, 2025 | The customer may experience an airbag light on or seat belt chime when buckled. |
| 101790 | Service bulletin | Dec 17, 2024 | BUCKLE ASSY - BUCKLE ASSYS/BELT |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Dodge, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Dodge S2523000009 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the S2523000009 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does S2523000009 cover?
The manufacturer filed it against 3 model years: 2025 Dodge Durango, 2024 Dodge Durango, 2023 Dodge Durango. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.