GM bulletin PIP5928A
What it saysThis Preliminary information communicates the possibility of the reaction carrier as root cause for the noise. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Jun 28, 2023, received Jul 17, 2023, about the power train. It names 10 model years across Chevrolet, GMC and Cadillac (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
Get the next GM bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Preliminary information communicates the possibility of the reaction carrier as root cause for the noise.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIP5928A | Service bulletin | Jun 28, 2023 | 10239182 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 4 model years
GMC 4 model years
Cadillac 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new GM bulletins for one of these models
A weekly email, sent only in a week when GM files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 10 model years this bulletin names have filed 3,802 complaints with NHTSA since 2015. 810 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Chevrolet Silverado, the 27 owners who gave an odometer reading for Power Train reported it at a median of 59,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2022 GMC Sierra 1500. The contact stated that after purchasing the vehicle and leaving the local dealer, he heard an abnormal sound with the check engine warning light illuminated. The contact drove the vehicle back to the local dealer, where it was diagnosed with needing the transmission to be replaced.
2022 GMC Sierra · Power Train · filed with NHTSA Dec 28, 2022 · ODI 11499235
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that the service transmission warning light was illuminated. The contact stated that the shift selector had seized. The contact called the local dealer where a service appointment was scheduled but the vehicle was not yet diagnosed nor repaired.
2022 Chevrolet Silverado · Power Train · filed with NHTSA Nov 15, 2022 · ODI 11493698
At 5000 miles after the last oil change, my low oil light came on, took it to my local mechanic and he said it was 3 quarts low. took it to the dealership and they say this is normal but have me to a check every time i put gas up to 2000 miles. bring it back and they say its one quart low and this is normal.
2023 Chevrolet Tahoe · Power Train · filed with NHTSA Jun 26, 2024 · ODI 11596823
In depth: 2023 Chevrolet Silverado transmission and drivetrain problems → · 2022 Chevrolet Silverado transmission and drivetrain problems → · 2023 GMC Sierra transmission and drivetrain problems → · 2022 GMC Sierra transmission and drivetrain problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group95 other manufacturer communications filed against these GM models under the same component group (power train), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252502891-01 | Service campaign | Aug 20, 2026 | Certain vehicles may have a condition in which the internal differential nut was cross threaded or missing during assembly. Dealers will rev… |
| N252517790 | Service campaign | Oct 14, 2025 | Certain vehicles, equipped with 8L80 or 8L90 Transmissions, may have a condition in which the reaction carrier cracks. Dealers are to replac… |
| N242454441 -03 | Service campaign | Oct 9, 2025 | Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure w… |
| 25-NA-080 | Service bulletin | Sep 4, 2025 | This service bulletin provides a procedure to overhaul the control valve to replace a plate and worn down check ball to correct the customer… |
| N252494003-01 | Service campaign | Jun 26, 2025 | Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have… |
| N242483540-01 | Service campaign | May 21, 2025 | Certain vehicles listed above may have a condition in which the transmission may not shift properly. Dealers are to replace the transmission… |
| 22-NA-182 | Service bulletin | May 16, 2025 | This service bulletin advises the technician to check if the transmission cooler lines are twisted to correct customer concerns of Harsh Shi… |
| 24-NA-133 | Service bulletin | May 14, 2025 | This informational bulletin provides information on Wheel Drive Shaft Retention Snap Ring Design Change. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIP5928A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIP5928A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIP5928A cover?
The manufacturer filed it against 10 model years across 3 brands (Chevrolet, GMC and Cadillac): 2023 Cadillac Escalade, 2022 Cadillac Escalade, 2023 Chevrolet Silverado, 2022 Chevrolet Silverado, 2023 Chevrolet Tahoe, 2022 Chevrolet Tahoe and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.