GM bulletin PIE0837
What it saysThis engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the liftgate glass breaking unexpectedly. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated May 9, 2025, received Sep 23, 2025, about the structure. It names 4 model years across Chevrolet and GMC (2025–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the liftgate glass breaking unexpectedly.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0837 | Service bulletin | May 9, 2025 | 11023267 | PDF, 121 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 2081138 | Engineering Information - Liftgate Glass Breaking Unexpectedly | 0.5 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2026 Equinox →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
GMC 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 519 complaints with NHTSA since 2015. 120 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On May 8,2025 the lift gate failed and crashed down on my head, vehicle is available for inspection and only a GM inspector has looked at it so far. The dealership told me because I filed a complaint with GM they can't touch it unless directed by GM now.
2025 Chevrolet Equinox · Structure · filed with NHTSA May 28, 2025
The windshield has a defect on the right hand side. It seems like blurry waves. I noticed it because I got nervous thinking that there were cars riding next to me very close but it is just a glare from the defect
2025 Chevrolet Equinox · Visibility/Wiper · filed with NHTSA May 24, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group21 other manufacturer communications filed against these GM models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIE0829A | Service bulletin | Jun 5, 2025 | This engineering information (EI) closure ends the need for gathering further information from technicians in regard to the liftgate not ope… |
| 24-NA-156 | Service bulletin | Apr 30, 2025 | This technical bulletin provides information and a procedure to correct the condition of Information on Dealer Installed Accessory Trailer H… |
| 19-NA-255 | Service bulletin | Mar 11, 2025 | This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peel… |
| 25-NA-022 | Service bulletin | Mar 7, 2025 | This technical bulletin provides a procedure to correct the condition of Driver Window Stuck or Intermittent Operation Concerns. |
| 25-NA-020 | Service bulletin | Mar 5, 2025 | This technical bulletin provides a procedure to correct the condition of Service Power Liftgate Message Displayed or Rear Liftgate Unable to… |
| 05-08-51-001L | Service bulletin | Feb 20, 2025 | This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film. |
| 22-NA-244 | Warranty extension | Jan 30, 2025 | This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warr… |
| PIT6219A | Service bulletin | Jan 7, 2025 | This Preliminary information communicates that a dealer may find the underhood beauty covers missing. The dealer is advised that these are m… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIE0837 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0837 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does PIE0837 cover?
The manufacturer filed it against 4 model years across 2 brands (Chevrolet and GMC): 2026 Chevrolet Equinox, 2025 Chevrolet Equinox, 2026 GMC Terrain, 2025 GMC Terrain. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.