GM bulletin PIE0789
What it saysThis engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to vehicles having vehicle pull. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated May 7, 2024, received May 31, 2024, about the suspension. It names 4 model years across Chevrolet and GMC (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to vehicles having vehicle pull.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0789 | Service bulletin | May 7, 2024 | 11000612 | PDF, 61 KB |
What the document itself lists
The manufacturer titles it “Engineering Information - Information on Vehicle Pull, Low Mileage”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 8086028 | Engineering Information - Road Test, Tire Swap, Alignment | 2.4 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
GMC 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 356 complaints with NHTSA since 2015. 5 of them name Steering — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
since new there is a violent vibration in the steering wheel and floor boards. steering wheel oscillates side to side at speed from 38mph to very bad at 65mph. Dealer has had it 5 times and still cant fix it. they state the front hub extensions are out of round and have tried 3 sets without any success.
2024 GMC Sierra 3500HD · Steering · filed with NHTSA Sep 22, 2024 · ODI 11615826
Vibration occurs when driving at highway speed. Vibration can be felt in the steering wheel, drivers seat, and passenger seat. I believe this is related to my vechicles front hub bearing extensions. there was a TSB for this issue on presious model trucks and the same part is used on 2024 models
2024 Chevrolet Silverado 3500HD · Suspension · filed with NHTSA Aug 19, 2024 · ODI 11609529
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group9 other manufacturer communications filed against these GM models under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252527500 | Service campaign | Nov 12, 2025 | Certain vehicles may have a condition in which the Rear Spring U-bolt fasteners are torqued below specification. Dealers are to torque both… |
| 05-03-07-009L | Service bulletin | Feb 25, 2025 | This service bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles. |
| 21-NA-138 | Service bulletin | Feb 14, 2025 | This service bulletin provides a repair procedure to correct a customer concern of a Squeak, Grind or Clunking Noise from Rear Leaf Springs. |
| 05-03-08-002J | Service bulletin | Aug 22, 2024 | This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid lea… |
| PIT6015B | Service bulletin | Aug 15, 2024 | This Preliminary information communicates an issue with how to properly inspect and ensure the air lines for the air suspension system are f… |
| 20-NA-022 | Service bulletin | Jul 10, 2024 | This technical bulletin provides a procedure to re-torque the leaf spring u bolts to correct a condition of Clunking Noise from Rear of Vehi… |
| 15-00-89-004G | Service bulletin | Apr 26, 2024 | This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and wh… |
| PIT5214F | Service bulletin | Nov 14, 2023 | This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIE0789 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0789 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIE0789 cover?
The manufacturer filed it against 4 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Silverado 2500HD, 2024 Chevrolet Silverado 3500HD, 2024 GMC Sierra 2500HD, 2024 GMC Sierra 3500HD. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.