GM service campaign N252528020
What it saysCertain vehicles may have a condition in which the Upper Intermediate Steering Shaft Bolt is below torque specification. NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated Nov 18, 2025, about the steering. It names 4 model years across Chevrolet, GMC and Cadillac (2025–2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Certain vehicles may have a condition in which the Upper Intermediate Steering Shaft Bolt is below torque specification. Dealers will torque the Upper Intermediate Steering Shaft Bolt to specification.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N252528020 | Service campaign | Nov 18, 2025 | 11025604 | PDF, 315 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
GMC 1 model year
Cadillac 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 206 complaints with NHTSA since 2015.
On October 1, 2026, the vehicle experienced a sudden and complete loss of steering control while I was driving. The steering wheel became mechanically disengaged from steering control and rotated freely. I was able to stop the vehicle narrowly avoiding a collision.
2025 Cadillac Escalade · Steering · filed with NHTSA Oct 1, 2026 · ODI 11768280
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group16 other manufacturer communications filed against these GM models under the same component group (steering), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-116 | Service bulletin | May 10, 2025 | This service bulletin provides information and the condition correction on the "Service Steering Column Lock" message and/or those who are u… |
| PI0281L | Service bulletin | Apr 17, 2025 | This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody comp… |
| 25-NA-065 | Service bulletin | Mar 21, 2025 | This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis. |
| 16-NA-109 | Service bulletin | Feb 18, 2025 | This technical bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grea… |
| N242478260 | Service campaign | Nov 25, 2024 | Service Update. Certain vehicles may have a condition in which the steering gear motor bolts may be loose on steering gear assemblies. Deal… |
| PIE0798A | Service bulletin | Oct 14, 2024 | This engineering information (EI) ends the need for gathering further information from technicians in regard to on the Upper and/or Lower St… |
| 24-NA-203 | Service bulletin | Sep 19, 2024 | This service bulletin provides repair information to correct a customer concern of Steering Wheel Oscillation in Super Cruise Mode. |
| PIE0798 | Service bulletin | Aug 8, 2024 | This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engine… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N252528020 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N252528020 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N252528020 cover?
The manufacturer filed it against 4 model years across 3 brands (Chevrolet, GMC and Cadillac): 2025 Cadillac Escalade, 2026 Chevrolet Tahoe, 2025 Chevrolet Tahoe, 2025 GMC Yukon. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.