Chevrolet bulletin N242444170
What it saysOn certain vehicles, the customer may have been mistakenly double charged for the Wheel Package Option (RPO Q7G or RPO 5K9). NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service bulletin dated Apr 29, 2024, about the wheels. It names 2 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program. On certain vehicles, the customer may have been mistakenly double charged for the Wheel Package Option (RPO Q7G or RPO 5K9). Dealers will provide the customer with a reimbursement check in the amount of $1,400.00 USD.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242444170 | Service bulletin | Apr 29, 2024 | 10253678 | PDF, 103 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 196 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the wheels
Source: same model, same component group18 other manufacturer communications filed against these Chevrolet models under the same component group (wheels), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-156 | Service bulletin | Jun 7, 2025 | This service bulletin provides information on Tire Sidewall Irregularities. |
| 16-NA-331 | Service bulletin | Apr 30, 2025 | This warranty administration bulletin provides the information on General Motors Tire Warranty Policies and Procedures for Low Cab Forward M… |
| 22-NA-183 | Service bulletin | Apr 3, 2025 | This service bulletin advises the technician of a different tire/rim option that can be used to correct a customer concern of poor ride qual… |
| 08-03-10-006I | Service bulletin | Mar 14, 2025 | This service bulletin provides a procedure on how to clean and resurface aluminum wheel bead seats for vehicles that have the condition of T… |
| 21-NA-043 | Service bulletin | Jan 31, 2025 | This informational bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before bein… |
| 22-NA-172 | Service bulletin | Jan 23, 2025 | This technical bulletin provides repair information to correct a customer concern of Trailer Tire Pressure Only Reading Up To 100 PSI, New P… |
| 24-NA-187 | Service bulletin | Sep 12, 2024 | This informational bulletin provides information on Information on Bright PVD (Physical Vapor Deposition) Wheels Appearance and Care. |
| PIE0789A | Service bulletin | Jul 23, 2024 | This engineering information (EI) ends the need for gathering further information from technicians in regard to vehicles having vehicle pull… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet N242444170 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242444170 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does N242444170 cover?
The manufacturer filed it against 2 model years: 2024 Chevrolet Silverado 2500HD, 2024 Chevrolet Silverado 3500HD. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.