Chevrolet bulletin 16-NA-331
What it saysThis warranty administration bulletin provides the information on General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only). NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service bulletin dated Apr 30, 2025, received Oct 15, 2017, about the wheels — 5 documents under this number. It names 58 model years (2016–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis warranty administration bulletin provides the information on General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only).
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 16-NA-331 | Service bulletin | Apr 30, 2025 | 11019726 | PDF, 145 KB |
| 16-NA-331 | Service bulletin | May 30, 2024 | 11001781 | PDF, 219 KB |
| 16-NA-331 | Service bulletin | Apr 26, 2024 | 10254387 | PDF, 219 KB |
| 16-NA-331 | Service bulletin | May 2, 2022 | 10211685 | PDF, 75 KB |
| 16-NA-331 | Service bulletin | Sep 29, 2016 | 10118975 | not found |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| E0425 | Tire Warranty $ | 25 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Chevrolet’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the owners/service/other manual for the 2022 Silverado 3500HD →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Chevrolet 3500HD; 2016 Chevrolet 4500; 2017 Chevrolet 4500; 2018 Chevrolet 4500; 2019 Chevrolet 4500; 2020 Chevrolet 4500; 2022 Chevrolet 4500; 2017 Chevrolet 4500HD; 2018 Chevrolet 4500HD; 2019 Chevrolet 4500HD; 2020 Chevrolet 4500HD; 2021 Chevrolet 4500HD; 2022 Chevrolet 4500HD; 2023 Chevrolet 4500HD; 2017 Chevrolet 4500XD; 2018 Chevrolet 4500XD; 2019 Chevrolet 4500XD; 2020 Chevrolet 4500XD; 2021 Chevrolet 4500XD; 2022 Chevrolet 4500XD; 2017 Chevrolet 5500HD; 2018 Chevrolet 5500HD; 2019 Chevrolet 5500HD; 2020 Chevrolet 5500HD; 2021 Chevrolet 5500HD; 2022 Chevrolet 5500HD; 2023 Chevrolet 5500HD; 2018 Chevrolet 5500XD; 2019 Chevrolet 5500XD; 2020 Chevrolet 5500XD; 2021 Chevrolet 5500XD; 2022 Chevrolet 5500XD; 2019 Chevrolet 6500HD; 2020 Chevrolet 6500HD; 2021 Chevrolet 6500HD; 2022 Chevrolet 6500HD; 2023 Chevrolet 6500HD; 2018 Chevrolet C3500; 2016 Chevrolet LOW Cab Forward 3500; 2017 Chevrolet LOW Cab Forward 3500; 2018 Chevrolet LOW Cab Forward 3500; 2019 Chevrolet LOW Cab Forward 3500; 2026 Chevrolet LOW Cab Forward 3500; 2016 Chevrolet LOW Cab Forward 4500; 2017 Chevrolet LOW Cab Forward 4500; 2016 Chevrolet LOW Cab Forward 5500; 2017 Chevrolet LOW Cab Forward 5500; 2026 Chevrolet LOW Cab Forward 5500; 2018 Chevrolet LOW Cab Forward 6500; 2026 Chevrolet LOW Cab Forward 6500; 2025 Chevrolet LOW Cab Forward N Series.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 7 model years this bulletin names have filed 232 complaints with NHTSA since 2015. 2 of them name Equipment — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owned a 2018 Chevrolet Silverado 3500 Commercial Vehicle. The contact received notifications of NHTSA Campaign Numbers: 21V496000 (Equipment) and 23V047000(Fuel System, Diesel) and would like to be removed from the recall distribution list because the vehicle was totaled. The manufacturer was contacted
2018 Chevrolet Silverado 3500HD · Equipment · filed with NHTSA Jan 28, 2025 · ODI 11639065
The contact owns a 2017 Chevrolet Silverado 3500. The contact received a recall notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the dealer informed the contact that the parts for the recall repair were not yet available.
2017 Chevrolet Silverado 3500HD · Equipment · filed with NHTSA Dec 28, 2021 · ODI 11445331
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the wheels
Source: same model, same component group18 other manufacturer communications filed against these Chevrolet models under the same component group (wheels), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-156 | Service bulletin | Jun 7, 2025 | This service bulletin provides information on Tire Sidewall Irregularities. |
| 22-NA-183 | Service bulletin | Apr 3, 2025 | This service bulletin advises the technician of a different tire/rim option that can be used to correct a customer concern of poor ride qual… |
| 08-03-10-006I | Service bulletin | Mar 14, 2025 | This service bulletin provides a procedure on how to clean and resurface aluminum wheel bead seats for vehicles that have the condition of T… |
| 21-NA-043 | Service bulletin | Jan 31, 2025 | This informational bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before bein… |
| 22-NA-172 | Service bulletin | Jan 23, 2025 | This technical bulletin provides repair information to correct a customer concern of Trailer Tire Pressure Only Reading Up To 100 PSI, New P… |
| 24-NA-187 | Service bulletin | Sep 12, 2024 | This informational bulletin provides information on Information on Bright PVD (Physical Vapor Deposition) Wheels Appearance and Care. |
| PIE0789A | Service bulletin | Jul 23, 2024 | This engineering information (EI) ends the need for gathering further information from technicians in regard to vehicles having vehicle pull… |
| 00-03-10-002M | Service bulletin | Jul 22, 2024 | This service bulletin provides information on Chemical Staining, Pitting, Corrosion and/or Spotted Appearance of Chromed Aluminum Wheels. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet 16-NA-331 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 16-NA-331 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 16-NA-331 cover?
The manufacturer filed it against 58 model years: 2022 Chevrolet Silverado 3500HD, 2021 Chevrolet Silverado 3500HD, 2020 Chevrolet Silverado 3500HD, 2019 Chevrolet Silverado 3500HD, 2018 Chevrolet Silverado 3500HD, 2017 Chevrolet Silverado 3500HD and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.