GM bulletin 24-NA-039
What it saysThis technical bulletin offers a procedure to correct the condition of Dead Battery and / or Unwanted Liftgate Opening. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Oct 19, 2024, received Mar 6, 2024, about the structure — 2 documents under this number. It names 12 model years across Chevrolet, GMC and Cadillac (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This technical bulletin offers a procedure to correct the condition of Dead Battery and / or Unwanted Liftgate Opening.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-NA-039 | Service bulletin | Oct 19, 2024 | 11010707 | PDF, 164 KB |
| 24-NA-039 | Service bulletin | Feb 28, 2024 | 10251377 | PDF, 57 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 6486208 | Remove Fuse F35RA - Use This Unique Labor Operation To Allow The Customer To Drive… | 0.2 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the hatchback/liftgate for the 2024 Suburban →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themChevrolet 6 model years
GMC 3 model years
Cadillac 3 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 12 model years this bulletin names have filed 2,285 complaints with NHTSA since 2015. 336 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I've had my 2023 Tahoe for 15 months, purchased Dec. 2023 Issue #1. Dash message on start up " Restraint System Needs Service". I noticed small lights overhead (buttons for tail gate, sun roof, reading lamps) were off. I pressed some of them, and dash message went away, and lights came on. Everything worked fine.
2023 Chevrolet Tahoe · Electrical System · filed with NHTSA Mar 2, 2024 · ODI 11575077
The engine light comes on and then the rpm's drop to 35 and a notification comes up that says "reduced acceleration. driving with caution". If I stop and turn of the vehicle and restart the rpm's will be better but the truck still seems to have a difficult time increasing in rpm's and accelerating gears.
2024 Chevrolet Suburban · Electrical System · filed with NHTSA Aug 18, 2025 · ODI 11681402
Today while exiting an off ramp. I stopped for traffic signal. Truck immediately lost power and shifted to neutral. I placed my 4 ways 1. Put the people back in park restarted the ignition truck fired up. This is concerning as i've never had a vehicle with five thousand miles brand new shut off on me
2024 GMC Yukon · Electrical System · filed with NHTSA Mar 15, 2025 · ODI 11648515
In depth: 2023 GMC Yukon electrical problems → · 2022 GMC Yukon electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group38 other manufacturer communications filed against these GM models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 25-NA-117 | Service bulletin | May 10, 2025 | This technical bulletin provides a procedure to correct the condition of Click or Tick Noise Coming from the Heads Up Display or Upper IP Ar… |
| PIE0806B | Service bulletin | May 8, 2025 | This engineering information (EI Lite) ends the need for using the FPR Process in regards to rocker moldings experiencing poor fit, loose pa… |
| N242491090 | Service campaign | May 6, 2025 | Certain vehicles may have a condition in which the metal at the front door inner panel may be split. Dealers are to inspect the front side… |
| PIE0819A | Service bulletin | Apr 16, 2025 | This engineering information (EI Lite) ends the need for gathering information from technicians in regards to the Pre-Delivery Inspection… |
| PIE0823 | Service bulletin | Mar 21, 2025 | This engineering information (EI Lite) instructs the technician to use the Field Product Reporting (FPR) App process if you encounter a vehi… |
| 19-NA-255 | Service bulletin | Mar 11, 2025 | This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peel… |
| PIE0820A | Service bulletin | Mar 5, 2025 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| PIE0820 | Service bulletin | Mar 1, 2025 | This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engine… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 24-NA-039 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-NA-039 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 24-NA-039 cover?
The manufacturer filed it against 12 model years across 3 brands (Chevrolet, GMC and Cadillac): 2024 Cadillac Escalade, 2023 Cadillac Escalade, 2022 Cadillac Escalade, 2024 Chevrolet Suburban, 2023 Chevrolet Suburban, 2022 Chevrolet Suburban and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built after Oct 2023 — the build date is on the certification label in the driver’s door jamb.