BMW bulletin B652723
What it saysCustomers may be experiencing one or more of these 3 issues with Apple CarPlay® operation: No selections can be made in Apple CarPlay® using the I-Drive Controller Apple CarPlay® connections may intermittently be… NHTSA’s full summary ↓
BMW filed this with NHTSA as a service bulletin dated Nov 20, 2023, received Oct 1, 2023, about the equipment — 2 documents under this number. It names 10 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next BMW bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCustomers may be experiencing one or more of these 3 issues with Apple CarPlay® operation: No selections can be made in Apple CarPlay® using the I-Drive Controller Apple CarPlay® connections may intermittently be dropped and reconnected When connecting a mobile device using Apple CarPlay®, the following warning pop-up may be displayed
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| B652723 | Service bulletin | Nov 20, 2023 | 10245426 | PDF, 1,421 KB |
| B652723 | Service bulletin | Sep 11, 2023 | 10242875 | PDF, 363 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 00 58 500 | Diagnosis Worktime Flat Rate (See below) | 2 FRU |
Read by machine from the document NHTSA serves (4 pages), read Sep 30, 2026. A part number is shown only where it matches BMW’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the infotainment for the 2024 X5 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2023 BMW Redundant 7.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new BMW bulletins for one of these models
A weekly email, sent only in a week when BMW files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 399 complaints with NHTSA since 2015. 80 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The air condition is inadequate for temperatures above 80°. Due to the inadequacy of the coldness and the speed at which the fan blows, all passengers in a fully loaded vehicle complain of excessive heat temperatures Safety is an issue if left in the vehicle for a long period of time without proper temperatures being reached for all in…
2024 BMW X7 · Electrical System · filed with NHTSA Aug 22, 2024 · ODI 11610316
I brought a brand new BMW IX fully electric vehicle in May, 2023. A couple of weeks ago in early September, the “Emergency Call System Malfunction” warning light came on, and I can also smell a chemical burn from the vehicle. I dropped it off to Eastbay BMW in Pleasanton, California. 4350 Rosewood Drive, Pleasanton, California 94588.
2023 BMW iX · Electrical System · filed with NHTSA Sep 28, 2023 · ODI 11547159
Our vehicle dies while driving down the highway, twice now in less than 30 days. I drivetrain and low-power warning came on, but the car died and wouldn't start. The obvious risk is that we were driving on the highway and barely avoided being in an accident as I tried to steer us off the road. The second time we were at a park.
2023 BMW X7 · Electrical System · filed with NHTSA Jul 24, 2023 · ODI 11534138
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group22 other manufacturer communications filed against these BMW models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the BMW list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| B010122 | Service bulletin | Jan 21, 2026 | With the court's FINAL approval, BMW of North America, LLC (BMW NA) has entered into a nationwide settlement with the plaintiffs in the foll… |
| B011323 | Service bulletin | Mar 12, 2025 | BMW of North America, LLC (BMW NA) has a nationwide settlement with the plaintiffs in the following class action: Brightk Consulting, Inc.… |
| B650121 | Service bulletin | Jun 12, 2024 | SPORADIC FAILURE OR CRACKING NOISE IN BASS SPEAKERS: No Bass or a cracking noise can be heard from the bass speakers. |
| B511520 | Service bulletin | Mar 21, 2024 | WIND NOISE FROM ENGINE BULKHEAD: A wind noise can be heard when driving at highway speeds from the area around the lower windshield. Imprope… |
| B610321 | Service bulletin | Feb 28, 2024 | SITUATION BMW AG is conducting a Voluntary Emissions Recall (effective April 23, 2021) on a certain Model Year 2020 - 2021 BMW vehicles th… |
| B660324 | Service bulletin | Feb 22, 2024 | A quality check showed that the Remote-Control Parking token was not activated in the current software for the vehicles affected. |
| B541319 | Service bulletin | Jan 5, 2024 | FRONT ROLLER SUNSHADE LOOSE. The roller sunshade (aka sun protection or sunblind) of the front panoramic sunroof is bunching up during opera… |
| B654223 | Service bulletin | Dec 21, 2023 | Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update im… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for BMW, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is BMW B652723 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the B652723 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every BMW warranty extension on file lists the ones BMW has filed.
Which vehicles does B652723 cover?
The manufacturer filed it against 10 model years: 2024 BMW X5, 2023 BMW X5, 2024 BMW X6, 2023 BMW X6, 2024 BMW X7, 2023 BMW X7 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.