BMW bulletin B654223
What it saysQuality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. NHTSA’s full summary ↓
BMW filed this with NHTSA as a service bulletin dated Dec 21, 2023, received Jan 3, 2024, about the equipment. It names 3 model years (2022–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationQuality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the head unit: 1. Bluetooth connection issues and Bluetooth malfunctions (disconnections) 2. Central display may remain black in rare cases 3. Personalization issues and the loss of normalization/sitting position
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| B654223 | Service bulletin | Dec 21, 2023 | 10248089 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 104 complaints with NHTSA since 2015. 31 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I brought a brand new BMW IX fully electric vehicle in May, 2023. A couple of weeks ago in early September, the “Emergency Call System Malfunction” warning light came on, and I can also smell a chemical burn from the vehicle. I dropped it off to Eastbay BMW in Pleasanton, California. 4350 Rosewood Drive, Pleasanton, California 94588.
2023 BMW iX · Electrical System · filed with NHTSA Sep 28, 2023 · ODI 11547159
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot.
2024 BMW iX · Electrical System · filed with NHTSA Apr 3, 2025 · ODI 11652449
Continually get a power loss error while driving and accelerating. Took to BMW dealership and not able to clear error after having the car for a over month
2022 BMW iX · Electrical System · filed with NHTSA Dec 23, 2025 · ODI 11706883
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group8 other manufacturer communications filed against the BMW iX under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| B653923 | Service bulletin | Dec 19, 2023 | If regional navigational maps are downloaded into the vehicle over-the-air, they cannot be installed into the active Navigation. |
| B653523 | Service bulletin | Nov 21, 2023 | Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the… |
| B652723 | Service bulletin | Nov 20, 2023 | Customers may be experiencing one or more of these 3 issues with Apple CarPlay® operation: No selections can be made in Apple CarPlay® usin… |
| B661523 | Service bulletin | Nov 16, 2023 | Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated. |
| B640823 | Service bulletin | Sep 20, 2023 | customer may state there is low air flow from the vents, but can hear the fan is on. Also, there are noCheck Control Messages or other any i… |
| B652923 | Service bulletin | Sep 19, 2023 | Vehicles which require this campaign to be completed will show it as “Open” when checked either inAIR, AWP, Campaign Summary, or Warranty Ve… |
| B652823 | Service bulletin | Sep 11, 2023 | Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the… |
| B840523 | Service bulletin | Sep 5, 2023 | Intermittently the GPS location in 3 Party Navigation Apps (i.e., Apple Maps, Google Maps, Waze) will drift fromthe correct location. In ad… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for BMW, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is BMW B654223 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the B654223 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every BMW warranty extension on file lists the ones BMW has filed.
Which vehicles does B654223 cover?
The manufacturer filed it against 3 model years: 2024 BMW iX, 2023 BMW iX, 2022 BMW iX. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.