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Manufacturer recall number

Mercedes-Benz recall VSXHERMPOS

Mercedes-Benz calls it VSXHERMPOS. NHTSA filed it as campaign 21V055000 on Feb 5, 2021: electrical system on the 2016–2020 Mercedes-Benz Metris and 1 other Mercedes-Benz model, 84,345 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V0550002016–2020 Mercedes-Benz Metris and 1 other Mercedes-Benz modelElectrical SystemFeb 5, 202184,345minor
Problem Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash. Risk Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash. Fix DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

The manufacturer’s own words as filed for 21V055000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. VSXHERMPOS is the number Mercedes-Benz assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V055000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is VSXHERMPOS the same recall as 21V055000?

Yes. VSXHERMPOS is Mercedes-Benz’s own number for it; 21V055000 is NHTSA’s. One recall, two references.

Which vehicles does VSXHERMPOS cover?

2016–2020 Mercedes-Benz Metris and 1 other Mercedes-Benz model, 84,345 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the VSXHERMPOS repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.