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NHTSA campaign 24V651000 · manufacturer recall 57J9

2021–2024 Volkswagen ID.4: structure recall

A vehicle door that opens unexpectedly while driving increases the risk of injury.

critical 99,064 vehicles affected 88% reported repaired

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 ID.4 vehicles. The door handles may allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly. Risk A vehicle door that opens unexpectedly while driving increases the risk of injury. Fix Volkswagen dealers will inspect and replace the door handles as necessary, and update the vehicle software, free of charge. Owner notification letters were mailed on December 27, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 57J9. This recall expands previous recall numbers 23V-312 and 23V-213. Vehicles previously repaired under 23V-312 and 23V-213 will need to have the new remedy completed.

Reported to NHTSA Sep 4, 2024 by Volkswagen Group of America, Inc, owners notified Dec 27, 2024.

What that means, in plain English

Source: WhichTrim's reading of the filing above — not NHTSA's wording

A door opening unexpectedly while driving can eject an occupant or cause sudden loss of vehicle control, representing an unwarned failure that directly endangers vehicle occupants at speed.

Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.

The fix, from the dealer bulletin

Source: NHTSA remedy instructions and dealer notice
Stop-sale Not stated in the dealer documents
Remedy Instructions filed: the dealer bulletin exists

Parts named

Part numberDescriptionQty
11A-837-857-H
11K-867-919-DHANDLE (LF)
11A-837-858-H
11K-867-920-DHANDLE (RF)
11A-837-857-G
11K-867-919-EHANDLE (LR)
11A-837-858-G
11K-867-920-EHANDLE (RR)
11A837149GRU COVER (LF)
11A837150AGRU COVER (RF)
11A837149CGRU COVER (LR)
11A837150CGRU COVER (RR)
11A837879DGRU COVER (lock cylinder)

Special tools

  • Wedge Set -T10383-
  • (or equivalent) Elbow Assembly Tool -T10118-
  • (or equivalent) Release Tool -T10615-
  • Diagnostic Tester -VAS6150X/VAS6160X-
  • (or equivalent) Battery Tester/Charger -VAS5908-

Read from NHTSA’s copy of the manufacturer’s dealer documents (manufacturer campaign 57J9). The procedure itself is in the bulletin; a franchised dealer has the current copy on the manufacturer’s portal, and that copy governs. Working a lot or a fleet? Recall Watch carries this line on every VIN it checks: remedy status, hours, stop-sale.

Which vehicles are covered

Source: NHTSA campaign 24V651000
Model yearClassSafety SignalRecalls on file
2021 Volkswagen ID.4Compact SUVF11
2022 Volkswagen ID.4Compact SUVD7
2023 Volkswagen ID.4Compact SUVF15
2024 Volkswagen ID.4Compact SUVF9

Those are the model years inside WhichTrim's range, 2016 onward. The campaign may cover others outside it, and the only thing that settles whether one specific vehicle is included is its VIN.

How much of it has been fixed

Source: manufacturer quarterly report, 49 CFR 573.7
Reported repaired 88%

of the campaign

The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.

This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.

It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.

The federal paperwork

Source: nhtsa.gov

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.

Campaign 24V651000 · the manufacturer calls it 57J9

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

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A recall covers a build range. Only your VIN settles it.

Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.

Photo: Taiga Miyamoto / Unsplash

Common questions

Source: NHTSA, 49 CFR Part 573

Is 57J9 the same recall as 24V651000?

Yes. 57J9 is the number Volkswagen Group of America, Inc uses for this campaign in its own paperwork and in the letter it sends owners. 24V651000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits NHTSA's Office of Defects Investigation. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.