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NHTSA campaign 24V554000 · manufacturer recall SB-24-00-012

2020–2024 Tesla Model 3 and 3 other Tesla models: latches/locks/linkages recall

An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

high 1,849,638 vehicles affected 99% reported repaired

What was reported

Source: manufacturer filing, 49 CFR Part 573
Problem Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened. Risk An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash. Fix Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.

Reported to NHTSA Jul 24, 2024 by Tesla, Inc, owners notified Sep 22, 2024.

What that means, in plain English

Source: WhichTrim's reading of the filing above — not NHTSA's wording

Failure to detect an unlatched hood means the hood can fly open at speed and fully obstruct the driver's view, directly causing a crash—this is a braking/steering-equivalent loss of control scenario, but the OTA software fix and 'may fail to detect' hedging keep it from critical.

Written for us by a language model from the manufacturer's filed text, which is quoted in full above. Where the two differ, the filing is the record and this is only our summary of it.

Which vehicles are covered

Source: NHTSA campaign 24V554000
Model yearClassSafety SignalRecalls on file
2021 Tesla Model 3Midsize SedanF22
2022 Tesla Model 3Midsize SedanF18
2023 Tesla Model 3Midsize SedanD12
2024 Tesla Model 3Midsize SedanC5
2021 Tesla Model SLarge HatchbackF23
2022 Tesla Model SLarge HatchbackF20
2023 Tesla Model SLarge HatchbackF13
2024 Tesla Model SLarge HatchbackC6
2021 Tesla Model XLarge SUVF24
2022 Tesla Model XLarge SUVF22
2023 Tesla Model XLarge SUVF17
2024 Tesla Model XLarge SUVD8
2020 Tesla Model YCompact SUVF24
2021 Tesla Model YCompact SUVF23
2022 Tesla Model YCompact SUVF20
2023 Tesla Model YCompact SUVF17
2024 Tesla Model YCompact SUVC5

Those are the model years inside WhichTrim's range, 2016 onward. The campaign may cover others outside it, and the only thing that settles whether one specific vehicle is included is its VIN.

How much of it has been fixed

Source: manufacturer quarterly report, 49 CFR 573.7
Reported repaired 99%

of the campaign

The final figure: the six quarters of reporting that 49 cfr 573.7 requires have closed.

This is the manufacturer's own cumulative count of vehicles it has inspected and repaired, divided by the vehicles the campaign covers. It files that count with NHTSA every quarter for six consecutive quarters, starting from the quarter in which owners were told a remedy was ready, and then the obligation ends — so a figure on an older campaign is where the count stopped, not where it stands today.

It rarely reaches 100%, and not because the work was not done. The same report asks manufacturers to count vehicles they could not reach at all — exported, stolen, scrapped, or simply never located — and those stay in the denominator. A low number means a lot of these vehicles are still out there unrepaired; it does not tell you which ones.

The federal paperwork

Source: nhtsa.gov

Check one specific vehicle

A recall applies to a build range, so year, make and model cannot settle it. Type the VIN and the WhichTrim recall report checks this campaign’s build window and engine against it.

Campaign 24V554000 · the manufacturer calls it SB-24-00-012

Own one, or run a fleet? Recall Watch checks each VIN against every new NHTSA campaign and emails you when one lands, this one's expansions included. Or take a free one-line alert by model year.

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A recall covers a build range. Only your VIN settles it.

Check it with the WhichTrim recall report now, or have us check it every night and email you when something new is filed.

Photo: Taiga Miyamoto / Unsplash

Common questions

Source: NHTSA, 49 CFR Part 573

Is SB-24-00-012 the same recall as 24V554000?

Yes. SB-24-00-012 is the number Tesla, Inc uses for this campaign in its own paperwork and in the letter it sends owners. 24V554000 is the number NHTSA files it under. One recall, two references — dealers and service departments generally quote the manufacturer's.

Does this recall repair cost anything?

No. Federal law requires the manufacturer to remedy a safety defect or a compliance failure at no charge, for vehicles up to 15 years old measured from the date of first sale. A dealer that asks you to pay for a recall repair is in the wrong.

How do I know whether my vehicle is included?

By VIN, not by model year. The manufacturer files a build range with NHTSA and only vehicles inside it are covered, so two identical-looking cars from the same year can differ. NHTSA's own lookup checks a VIN against the manufacturer's list.

What if the repair is not available yet?

It happens, and often. Manufacturers must notify owners when a defect is found even if the parts or the software are not ready, then notify them a second time once the remedy exists. The remedy filed for this campaign is described above.

What did the manufacturer say was wrong?

The problem, risk and fix quoted on this page are the manufacturer's own words as filed with NHTSA under 49 CFR Part 573. WhichTrim does not paraphrase them.

Who started this recall?

NHTSA's record credits the manufacturer. A recall can begin with the manufacturer's own testing, with a defect investigation, or with a compliance test against a Federal Motor Vehicle Safety Standard.